Engagement Coordinator
About the role
Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
Responsibilities
- Acts with integrity to adhere to company policy and procedures.
- Promotes a culture where everyone feels welcomed, valued, and engaged.
- Has a strong desire to achieve team and individual results.
- Available and willing to work in multiple areas of the store as needed.
- Promotes a “Highly Satisfied” customer experience
- Drives customer loyalty through programs and initiatives
- Addresses customer concerns and issues promptly
- Updates Associates on current customer experience feedback, goals, and company initiatives
- Trains and mentors all Associates on Policies and Procedures
- Provides recognition and constructive feedback on cashier performance
- Maintains and monitors cash controls including change fund
- Sets up and coordinates breaks to ensure optimized coverage at frontline and sales floor
- Audits and approves paperwork
- Maintains cleanliness, recovery, and organizational standards throughout the frontline
- Maintains and upholds merchandising standards within the queue-line
- Executes and adheres to Company directives
- Maintains and upholds merchandising standards within the queue-line
- Monitors all frontline equipment, communicating issues to management
- Executes and adheres to Company directives
- Maintains and upholds merchandising standards within the queue-line
- Ensures proper and timely handling of damages and Mark out of Stock
- Promotes a safe environment, reporting any type of safety hazard in the store
- Other duties as assigned
Requirements
High School graduate or equivalent degree preferred
Able to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Experience as a coordinator or previous retail/supervisory experience preferred
Qualifications
High School graduate or equivalent degree preferred
Able to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Experience as a coordinator or previous retail/supervisory experience preferred
Skills
Strong communication and interpersonal skills
Customer service skills
Ability to manage multiple tasks simultaneously
Ability to work independently and as part of a team
Ability to handle confidential information with discretion
Benefits
Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
Pay
$14.50 to $15.00 per hour
Schedule
Flexible schedule including evenings and weekends