Engagement Coordinator

About the role

The Engagement Coordinator provides an exceptional experience as the first person to interact with students, employees, and guests both face-to-face, over the telephone, and by email. They support overall business efforts by greeting guests and students in a professional, warm, and welcoming manner.

Responsibilities

• Professionally interacts with students, employees, guests, and all departments/divisions within the company.
• Answers the phone in a timely manner, screens, directs incoming phone calls to the appropriate person, and takes messages.
• Maintains campus check in and check out listing.
• Provides engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serves as the liaison for the FS department to set up remote meetings and take payments when necessary.
• Organizes and maintains the appearance of the internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
• Updates necessary forms, conference schedule, and telephone extension list.
• Updates all admissions computer applications with prospect information.
• Aids admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintains conference room calendars; assists with scheduling/coordinating appointments, events, and meetings.
• Oversees and coordinates arrangements for in-house meetings students, employees, guests, including catering.
• Receives mail and packages daily. Signs for and records packages. Promptly sorts and processes all incoming U.S. mail and interoffice mail. Distributes mail and packages to all appropriate persons and/or departments/divisions.
• Maintains the supply closet and kitchen area, ordering general office materials, supplies, and kitchen supplies. Places special orders at the request of supervisor or other management staff in the region when needed.
• Performs other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) and two years related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one situations to visitors, students and employees.
• Knowledge of Microsoft Office; Word, Excel, Access and Outlook.