Engagement Coordinator

Job Description

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Potential Student Services: Respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat); ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed.
Call Campaigns: Develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment.
Ambassador Program Management: Advance Jefferson’s use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions; the caliber of the student ambassador program will support professional development of current Jefferson students. Develop engaging training and evaluation programs and a forum for positive interactions with student leaders.
Admissions Visit Center Management: Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat); ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed.
• Develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment.
• Advance Jefferson’s use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions; the caliber of the student ambassador program will support professional development of current Jefferson students. Develop engaging training and evaluation programs and a forum for positive interactions with student leaders.
• Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers.

Competencies (Knowledge, Skills, And Abilities Required)

• Technical Background: Slate by Technolutions CRM experience is preferred
• Client Services: the incumbent will interact and collaborate on a daily basis with administrative partners, prospective students, high school and community college counselors

Education Minimum Education and Experience Requirements

• Minimum Education and Experience Requirements: Bachelor’s degree in Communications, Business, Marketing, Organizational Leadership/Development or Higher Education Leadership/Administration is required. AND Experience 0+ years of professional experience, 0+ years of management/leadership experience is required. Experience in an undergraduate and/or graduate admissions office is strongly preferred. Experience using Slate by Technolutions experience is preferred

Additional Information

• Experience using the Microsoft Office Suite (Word, Excel, Outlook, Teams) is required