Engagement Coordinator

About the role

The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face-to-face, over the telephone, and by email. Provides the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting/gather spaces, and ensure campus organization.

Responsibilities

• Professionally interacts with students, employees, guests, and all departments/divisions within the company.
• Answers the phone in a timely manner, screens, directs incoming phone calls to the appropriate person, and taking messages.
• Maintains campus check in and check out listing.
• Providing engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serves as the liaison for the FS department to set up remote meetings and taking payments when necessary.
• Organizes and maintains the appearance of the internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
• Update necessary forms, conference schedule, and telephone extension list.
• Updating all admissions computer applications with prospect information
• Assisting admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintains conference room calendars; assist with scheduling/coordinating appointments, events, and meetings.
• Oversees and coordinates arrangements for in-house meetings students, employees, guests, including catering.
• Receives mail and packages daily. Signs for and records packages. Promptly sorts and processes all incoming U.S. mail and interoffice mail.
• Distributes mail and packages to all appropriate persons and/or departments/divisions.
• Monitors supplies for the postage machine.
• Maintains the supply closet and kitchen area, ordering general office materials, supplies, and kitchen supplies.
• Places special orders at the request of supervisor or other management staff in the region when needed.
• Performs other duties as assigned

Supervisory responsibilities: This job has no supervisory responsibilities.

Qualifications

• Education and/or Experience – High school diploma or general education degree (GED) and two years related experience.
• Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one situations to visitors, students and employees.
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving few concrete variables in standardized situations.
• Computer Skills – To perform this job successfully, an individual should have knowledge of Microsoft Office; Word, Excel, Access and Outlook.

Skills

• Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.
• Integrity & Ethics – Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.
• Organization Support – Supports organizations goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts first priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.
• Professionalism – Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Customer Focus – Personally, demonstrates that external or internal customers are a high priority. Identifies and understands customer needs and impresses customers with exceptional service.
• Manages Multiple Priorities – Handles multiple assignments and priorities yet still fulfills all commitments; readily accepts new responsibilities and adapts well to changes in procedures; gives appropriate priorities to various work demands.
• Quality