Engagement Associate, FP&A
About the role
Aleph is searching for a highly motivated individual to become the trusted partner of our customers as they upgrade their FP&A infrastructure with Aleph. This unique role combines customer success responsibilities with data analytics expertise, offering an exciting opportunity to apply your financial skills in a client-facing, impact-driven environment. You will dive deep into their financial infrastructure to onboard them onto Aleph and become their main point of contact as they expand their Aleph implementation across use cases (i.e. reporting, budgeting, headcount planning). We are a small, high-impact team, so you will play an important role in scaling our customer success strategy and keep it aligned with our overall vision and goals. You will also collaborate with our product and engineering teams to incorporate customer feedback into the product roadmap.
Responsibilities
- Determine and establish effective ways to enhance our customers’ FP&A setup with Aleph
- Develop lasting, trust-based partnerships with our customers
- Monitor key usage metrics, identify growth opportunities, and expand Aleph’s impact
- Shape the future of the product by bringing the voice of the customer to our product and engineering teams and strategically advising on the product’s future
Requirements
- At least 2-3 years of FP&A experience
- Excel/Google Sheets modeling expertise
- Ownership mentality and excitement to take on responsibility
- Ability to thrive in a fast-paced and dynamic environment
- Passion for working closely with customers
- Comfortable working in a remote team
- 1 year of experience at an early-stage tech startup (preferred)