Engagement Associate

The Marlene Meyerson Jewish Community Center in Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services.

About the role

The Engagement Associate serves as the primary front-line ambassador, creating a welcoming, informed, and seamless experience for members, guests, and program participants. As a proactive presence who views every interaction as an opportunity for connection, this role embodies the spirit of hospitality to ensure everyone in our diverse community feels seen, heard, and valued. You are not just providing service—you are creating a meaningful experience. This position is holistic in scope, delivering knowledge and high-touch support across Membership and all programmatic areas—including Fitness, Camp, and Nursery School. The role demands tech fluency paired with a human touch, solution-minded thinking, and a collaborative spirit. The Engagement Associate builds lasting constituent relationships by understanding community needs, recommending tailored memberships and programs, resolving concerns, and driving customer excellence across every touchpoint.

Responsibilities

• Deliver welcoming, multi-channel communication (in-person, phone, email) while maintaining lobby order, guest entry flow, and conflict de-escalation.
• Provide high-touch support across membership acquisition, retention, product inquiries, pricing options, and facility tours.
• Process class and event registrations, payments, and changes, manage customer service ticketing workflows, and coordinate schedule changes or transfers.
• Manage point-of-sale (POS) transactions, secure cash handling, accurate daily reconciliations, and general office workflow tracking.
• Maintain CRM database integrity, participant records, waivers, and system updates with high accuracy.

Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High school diploma or equivalent required (Bachelor's degree preferred).
• 2-3 years of direct experience in customer service, membership services, program registration, community or fitness center, hospitality, or administrative support required.
• Prior experience in telemarketing, sales, event environments, or community center operations strongly preferred.
• Familiarity with Non-Profit or Jewish organizations or practices is welcomed.
• Fully computer literate with a strong capability to learn and master JCC database systems, sales platforms, scheduling tools, and digital team messaging/communication tools.

Benefits

• Supportive, mission-driven work environment.
• Health Benefits such as Medical, Dental, and Vision Insurance.
• Paid Vacation Time + a generous offering of Federal and Secular Holidays.
• 403(b) Retirement Savings Account.
• Opportunities for professional development and mentorship.
• Access to all the JCC's cultural, learning, arts, and film programs.
• Investment in professional development and leadership skills.
• Free fitness membership for the pool and health club.
• Discounts on other JCC programs.

Pay

The position offers an annual salary of $55,000-$65,000, commensurate with experience.

Schedule

This role is in office 5 days a week in the Upper West Side. The Welcome Desk is open from 9:00 AM-7:00 PM.