Engagement and Outreach Supervisor Adult Outpatient

About the role

Kitsap Mental Health Services (KMHS) is seeking an Engagement and Outreach Supervisor to lead a mobile team focused on connecting individuals to outpatient behavioral health services. This position helps ensure clients who are difficult to reach receive timely engagement efforts and support that promotes continued participation in care. The role strengthens access to services while helping staff respond effectively to complex clinical situations in the community.

Responsibilities

• Facilitate the day-to-day clinical operations of the Engagement and Outreach team.
• Ensure appropriate staffing coverage and timely delivery of services.
• Evaluate client engagement efforts and support clinicians in coordinating outreach and treatment activities.
• Monitor clinical work through supervision, chart reviews, and review of electronic medical record reports.
• Provide clinical consultation, coaching, and feedback to staff.
• Support staff in developing treatment goals, engagement strategies, safety plans, and discharge plans.
• Assist clinicians in delivering evidence-based behavioral health interventions.
• Ensure treatment planning addresses physical health, housing, and vocational needs identified by clients.
• Lead implementation of integrated treatment approaches for individuals with co-occurring mental health and substance use disorders.
• Coordinate with KMHS substance use treatment services and Pacific Hope and Recovery Center.
• Assist clinicians with care coordination, problem solving, and collaboration with agency programs and community resources.
• Accompany staff to community meetings when needed to support partnerships and client care.
• Participate in the Supervisor On-Call Rotation and assist with walk-in clients in crisis.
• Support communication and coordination with community organizations, law enforcement, advocacy groups, family members, Ombuds services, and other human service providers.
• Assist with coordination of care for clients receiving services across KMHS programs.
• Monitor medication adherence and coordination of medication services with KMHS Medication Services.
• Collaborate with housing programs regarding placement opportunities and supportive housing resources.
• Participate in Adult Outpatient Program development, quality review activities, and management tasks.
• Work with other supervisors and managers to support continuity of care across programs.
• Assist with policy development and problem-solving related to clinical and fiscal challenges.
• Maintain a safe working environment and model effective crisis intervention practices.
• Assist clinicians with risk assessments, safety planning, and coordination with crisis services.
• Participate in cross-system committees and agency initiatives as assigned.
• Hire, train, coach, schedule, and supervise Engagement Specialists.
• Collaborate with program leadership on performance management and annual evaluations.

Requirements

• Master's degree in psychology, social services, social work, or relevant behavioral health field.
• Minimum 5 years of job-related experience (Specialist).
• Must be at least 21 years old, have a valid Washington driver’s license for at least 3 years, reliable insured transportation, and meet agency driving requirements.
• Agency Affiliated Counselor Registration and must meet the definition of a Mental Health Professional as defined in WAC 388-877-0500.

Qualifications

• Preferred: 7+ years of experience (Expert) in co-occurring disorders treatment, individual/group therapy, or substance abuse treatment.
• Two years supervisory experience preferred.
• Washington License (LICSW, LMFT or LMHC) preferred.

Skills

• Knowledge of current community mental health trends, health care reform, assessment, treatment approach for co-occurring disorders, behavioral health medications, mental health rehabilitation standards, Evidence-Based Practices.
• Skill in establishing and maintaining effective working relationships with employees, clients, organizations, public; clear communication in high acuity situations.
• Demonstrated experience working with youth with complex mental health needs.
• Capacity to effectively manage a team.
• Demonstrated experience working with partner agencies toward shared goals.
• Ability to work cooperatively, manage complex situations toward joint solutions, manage high acuity crisis situations focusing on least restrictive alternatives, manage fast‑paced environment and shift priorities, work effectively with diverse communities.

Benefits

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro‑rated for part‑time)
• Fully Paid YMCA Membership for you and eligible family members
• Company‑Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)

Pay

Hiring range: Non‑Exempt (Hourly): $36.15 – $38.53 per hour; Exempt (Salaried): $80,168.40 – $93,974.40 per year. Includes a $3,000 Sign‑On Bonus* (prorated by FTE).

Schedule

Full‑Time, On‑Site in Bremerton, WA (includes community outreach).