Enforcement Analyst / Investigator (JC-530388)

About the role

Under general direction and guidance from the Program and Project Supervisor, the PURA II conducts technical and analytical research, as well as special factual inquiries critical to the Commission's consumer protection enforcement program, for the telecommunications and energy industries.

Responsibilities

• Conducts studies of violations of the Public Utilities Code, generally-applicable consumer protection law, Commission rules and regulations relating to consumer fraud including unfair business practices, abusive marketing, unauthorized billing, and facilities citing.
• Works with attorneys and other staff to prepare litigation of cases against persons or corporations suspected of violating the Public Utilities Code, consumer protection statutes and specific Commission rules and decisions.
• With general direction, gathers and analyzes evidence, interviews witnesses, prepares expert testimony and reports, testifies in hearings, assists attorneys in the preparation of briefs, and works with others, including senior staff, to implement Commission decisions, if required, involving fine collections, customer restitution and revocation of operating authority.
• Monitors the business practices of previously-investigated companies to ensure their adherence to the law.
• Assigned to informal enforcement actions aimed at communications and energy providers, which will involve the preparation of discovery, industry data collection, communicating with industry representatives and individual providers, and working with senior staff and attorneys to negotiate settlement agreements.

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages. Please number your responses 1-3 in the same order as the questions are listed. Do not consolidate your responses.

Required Application Documents

Final Filing Date: 9/11/2026

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - (SOQ) is required. Please see "Special Requirements" for instructions.