Energy Services Specialist I

Duties and Responsibilities

• Acts on behalf of SDG&E as the energy specialist to both residential and commercial customers.
• Provides exceptional customer service through various channels.
• Engages in customer outreach as necessary.
• Uses multiple computer systems, technology, and other processes to provide customer assistance.
• Provides customers with guidance, assistance, and solutions in a positive and professional manner.
• Adheres to compliance and safety standards.
• Mets expected metrics and performance goals.
• Responds to and completes emergency service requests.
• Performs other duties as may be assigned.