Energy Services Consultant

We Energies, a subsidiary of WEC Energy Group, is seeking an Energy Services Consultant in Fort Atkinson, Wisconsin. This position is represented by Local 2150.

About the role

Proactively and reactively respond to the sales and service needs of large commercial, industrial, and municipal WE customers including demand side management, outages, power quality issues, new services, outdoor lighting, rewires, hold-off clearances, and billing inquiries. This position is responsible for maximizing business opportunities with customers.

Responsibilities

• Develop and maintain relationships with large commercial, industrial, and municipal customers and developers
• Contact, establish, and maintain relationships with both new and current customers to discuss their wants, needs, and service concerns to retain their business
• Respond to customer/contractor requests for outages, rate evaluations, bill inquiries, and various service functions
• Investigate methods available for improving system reliability
• Analyze customer loads to determine proper rate application and prepare for line extension contracts
• Work with developers, contractors, consultants, and engineering firms to establish new and expanded service
• Coordinate installation with internal and external resources
• Handle all follow-up with customer concerns
• Work with solar accounts
• Proactive Load Management: contact customers and contractors, establish curtailment and interruptible rates
• Promote energy conservation and energy efficiency through available programs; assist with monitoring load and demand at customer location
• Maintain customer relationship management tool (iAvenue): update and maintain database information to ensure uniform handling of customer needs and to provide complete information to WE personnel
• Provide utilization analysis of customer loads and equipment
• Work with project managers to prepare business proposals for project development
• Promote and follow through on Night Aura projects
• Assist and fill in for service managers as necessary
• First Alert service for large customers to ask for voluntary load reduction during high demands, inform large customers of service interruptions in advance, or explain outages after the fact

Requirements

• Associate degree (or equivalent education) in engineering, marketing, business administration, project management, or finance
• At least three years of customer contact experience
• Valid driver’s license and meet the company’s requirements for driving
• For positions in some locations, compliance with D.O.T. Part 199 Pipeline drug and alcohol testing requirements
• Official transcripts required and must be submitted at the time of application or provided to HR within ten days of the posting closing date

Testing requirements

• Energy Services Consultant Presentation Exercise (ESCP): An interactive exercise in which the applicant will review data and make a brief presentation and answer questions from the panel. Competencies being measured are communication and presentation skills; customer service orientation; interpersonal presence; and overall performance.
• Sales and Marketing Structured Interview (SMSI): Relevance of training and experience as related to the job, customer service orientation, sales and marketing skills, and communication skills.

Pay

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.

• Minimum: $34.18 per hour
• Maximum: $56.95 per hour