Energy Assistance - Eligibility Caseworker II
About the Role
The Energy Program's primary focus is the Crisis Intervention Program (CIP), which provides urgent assistance to low‑income households experiencing or at risk of experiencing a crisis. Beyond CIP, the Program also administers several programs designed to help residents with utility crisis, including: Low Income Energy Assistance Program (LIEAP), Share the Light, Wake Electric Round Up, Wake County Emergency Assistance Program (WCEA), and Utility City of Raleigh Assistance Program (UCAP).
Responsibilities
- Interview individuals to gather information needed to determine eligibility
- Assess client situations and provide guidance about economic benefits and community resources
- Enter required data into agency systems to authorize benefits
- Request and evaluate verification documents in alignment with program policy
- Make accurate eligibility determinations
- Support fellow caseworkers and complete timely documentation
- Use document management tools to effectively manage your caseload
Additional Details
- This position is required to complete 4 to 6 weeks of in person training; quality work standards must be met prior to working a hybrid schedule and may be deployed back to the office without notice
- Occasional work at alternative Wake County or community‑based locations may be required after hours or on weekends during LIEAP season
- Overtime may be required during high‑volume periods
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.
Required Education and Experience
- High school degree or GED
- Three years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume
Preferred Education and Experience
- One (1) year or more of determining income eligibility for Energy Assistance, Food & Nutrition Services, Family & Children Medicaid Assistance or Adult Medicaid programs
- Proficient NCFast skill level
- Proficient OnBase skill level
Qualifications and Skills
- Knowledge in NCFAST for Energy Assistance programs or other Eligibility Programs
- Ability to apply complex policy to determine client budgets
- Proficient in calculating budgets
- Ability to review and assess financial information
- Ability to interpret policy and translate complex concepts to the public
- Ability to perform at a satisfactory level in a deadline driven environment with short timeframes
- Ability to work in a fast-paced environment with great attention to detail and great accuracy
- Strong verbal and written communication skills
- Ability to be flexible and adaptable in an environment with frequent changes
- Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV
- Strong ability to develop and maintain strong relationships with customers by listening to the customers and understanding and responding to identified needs
Pay and Schedule
- Location: HSC Swinburne Raleigh, NC 27610
- Employment Type: Regular
- Work Schedule: Mon. - Fri. 8:00 am - 5:00 pm
- Hiring Range: $26.44 - $30.84 per hour
- Market Range: $26.44 - $35.23 per hour
- Please include ALL prior work experience on your application and resume
- Posting Closing Date: 7:00 pm on 8/31/2026