Endpoint Engineer (AC) VR

To provide comprehensive 2nd line technical support

Participating in the on-call rota if required to provide desktop support for NHS Fife and GP Practices.

• Resolve IT incidents and implement IT changes following agreed procedures to agreed timescales.
• Support other internal support teams, Endpoint Manager, and external suppliers using support contracts.
• Determine the extent of authorised advice for enquiries.
• Suggest ways to improve incident resolution and desktop change implementation.
• Assess the impact and urgency of incidents and changes assigned to you.
• Escalate incidents and changes if necessary (functional and hierarchical).
• Assess risks involved when performing technical interventions on desktop hardware and software.
• Arrange daily schedule for attending calls/service requests based on agreed resolution times and efficiency criteria.

Contact Information

Please contact James Mavor on 07931 778371 or email: james.mavor@nhs.scot.

Work in the United Kingdom

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service. As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here. It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

Flexible Working and Family-Friendly Policies

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

Equality and Diversity

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI Tools

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own. Show us the real you: Your application should reflect your skills, experience, and motivations authentically. Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tips

Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.