End User Support Tier 1.5

Overview

JOB TITLE: End User Support Tier 1.5 Cayuse Company Cayuse Shared Services

LOCATION: Pendleton, OR

SALARY: $16.00 - $20.00

EMPLOYEE TYPE: Full-Time Hourly Non-Exempt

TRAVEL: No

RELOCATION: No

Responsibilities

• Perform periodic preventative maintenance on computer systems
• Aid all end-users with Tier 1 and 1.5 systems performance issues
• Aid all end-users with Tier 1 and 1.5 troubleshooting of all systems and peripherals
• Perform Tier 1 and 1.5 Windows administration such as password resets and file/directory administration
• Ensure that all end-user systems are updated with approved OS and software versions/patches
• Report potential security vulnerabilities when they are discovered
• Aid IT management with virus removal protocols when infections are discovered
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems and appropriate software
• Provision, install software, configure and deploy PC’s for new employees
• Provide basic training of end-user software and company policy for IT-related systems
• Instruct users on the proper use of IT equipment
• Ensure all peripherals are properly connected and functional
• Work with IT management to provide end-user recommendations to support business growth and improve performance
• Maintain all end-user documentation
• Maintain a working knowledge base of all troubleshooting and helpdesk support documents via Cayuse ticketing software
• Maintain a historic record of all end-user issues and troubleshooting with corresponding resolutions via Cayuse ticketing software
• Problem Solve: Diagnose and address end-user needs in cost effective ways
• Use standardized methods for troubleshooting systems to resolve issues
• Understand IT-related technology and theory well enough to identify end-user issues in a timely and effective manner
• Accountability: Training materials and procedures
• Computer provisioning SOPs
• Employee onboardings SOP
• Employee separations SOP
• IT inventory
• Ticketing system End-user support SOPs
• Other duties as assigned

Qualifications

• High school diploma or GED required
• At least 2 years of experience working in a networked environment
• At least 2 years of experience troubleshooting, diagnosing and resolving basic hardware issues
• At least 2 years of experience troubleshooting, diagnosing and resolving basic network connectivity issues
• At least 2 years of experience troubleshooting, diagnosing, resolving and installing Windows operating systems and Microsoft office suites
• CompTIA A+ or equivalent
• Be able to obtain a Secret Level Clearance with the U.S. Department of Defense
• U.S. Citizenship or equivalent documentation is required
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Working Conditions

• Work on-site in the Cayuse Pendleton office (this is NOT a remote position)
• Must be physically and mentally able to perform duties extended periods of time
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position
• Must be able to establish a productive and professional workspace
• Must be able to sit for long periods of time looking at computer screen
• Must be able to lift at least 60 lbs
• Will be asked to work a flexible schedule which may include holidays
• Will be asked to work an on-call schedule periodically
• May be asked to travel for business or professional development purposes
• Will be asked to work hours outside of normal business hours

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer

All employment decisions are based on merit, qualifications, skills and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state or local law. Pay Range: USD $16.00 - USD $20.00 /Hr.