End User Support Technician

About the role

This person will perform as the onsite tech for the Allspring Minneapolis office. They will be responsible for:

• Perform first and second level IT support related activities on incidents and requests with Allspring technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person.
• Maintain office infrastructure, wireless network, phones, and conference rooms.
• Support general software and electronic mail tasks (i.e. Microsoft Office, Outlook network printing, Windows).
• Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
• Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan.
• Develop and maintain technical documentation where appropriate.
• Identify office procedures that could be made more efficient through the use of office systems.
• Maintain an accurate inventory of system assets.
• Respond to problems and issues escalated from the Service Desk.
• Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.
• Ability to multi-task in a fast-paced environment.
• Perform other duties as requested and/or assigned within area of expertise.

Skills

• Communication and people skills
• Jira
• Microsoft Office
• Intune
• Azure
• VDI

Top Skills

• Communication and people skills
• Jira
• Microsoft Office
• Intune
• Azure
• VDI

Additional Skills & Qualifications

• Undergraduate degree (MIS Computer Science a plus) or a minimum of 2-3 years’ experience in Information Technology setting.
• 1-3 years’ experience with current versions of the Microsoft Windows operating system.
• 1-3 years’ experience with current versions of the Microsoft Office suite specifically with Word, Excel and Outlook.
• Familiar with networking technologies and concepts. Understanding of the role routers, switches, and firewalls play.
• Basic IP knowledge and understanding of wireless networking.
• Experience with video conferencing technologies like WebEx, Teams, Zoom and Google Meet.
• Familiar with iPhones, Android devices, and other mobile devices.
• Nice to have: CompTIA A+, Network+ Certifications
• Nice to have: Microsoft Fundamental Certifications

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), Workplace Type This is a fully onsite position in Minneapolis,MN.

Pay and Benefits

The pay range for this position is $30.00 - $45.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), Workplace Type This is a fully onsite position in Minneapolis,MN.