End User Engineer I

Job Overview

The End User Computer (EUC) Engineer I will be responsible for planning, configuring, testing, deploying, reporting on and supporting the corporate physical and virtual image (Mac and Windows OS), proprietary and 3rd party application packages, application and OS update/patch management (Mac and Windows OS) and physical and virtual configuration management solutions (SCCM, Intune, JAMF) and virtual technologies (Citrix, VMware, Windows 365, etc.).

Responsibilities

• Packaging, testing, and deploying system and application updates/patches to the end-user environment
• Comprehensive administration of the physical and virtual environments
• Evaluate and test new hardware and software
• Provide Level 2 and Level 3 endpoint technical support in a primarily Microsoft Windows 11 environment
• Escalation support including VIP (executive) issues
• Maintain physical and virtual standards, knowledge base, operating procedures, guidelines, and system documentation
• Track and manage software renewals
• Create, maintain and administer standard corporate image, deployment, management, and monitoring capability
• Perform planning, design and implementation of physical and virtual hardware, software, and application upgrades and rollouts through physical and virtual management tools
• Support a large application portfolio
• Deliver assigned projects on time and within budget
• Research and evaluate physical and virtual capabilities and tools as required to ensure functionality is available to support business initiatives across the organization
• Integrate AI automation into daily processes to improve operational efficiency and ease of doing business
• Follow established change and problem management processes

Requirements

• Minimum of 2 years of experience with End User Computing technical support in a Windows environment
• Minimum of 1 years of SCCM (MECM) Current Branch experience in SCCM Administrator and minimum of 4 years of experience with Active Directory and GPO management
• Must have established experience with physical and virtual image development to include deployment
• Must have application and OS patch management experience in a medium to large-size corporate environment with multiple client sites preferred using tools such as SCCM, WSUS, and Intune
• Proficient troubleshooting skills with Windows OS/Office Suite including Windows 11 and Office 365 experience

Core Competencies

• Application support experience (Windows/Mac OS) for a large application portfolio in an enterprise environment required
• Proficient with application virtualization and delivery using Citrix, VMWare, and similar VDI technologies
• Deliver exceptional high-touch customer service, issue resolution, and support for internal customers and external advisors
• Demonstrable and adaptable scripting and development knowledge (PowerShell, VBScript, Batch, etc.)
• Strong business, technical, and analytical skills, with the ability to apply advanced problem-solving to resolve customer issues
• Self-starter with the ability to effectively work with minimal supervision
• Intermediate working knowledge of application packaging and deployment using programs and advertisements
• Able to manage multiple end-user support and business as usual requests effectively
• Able and willing to work nights, weekends, and On-Call support
• Excellent work ethic; must be able and willing to be a productive, reliable, and collaborative team member with the One Team on One Mission mindset

Preferences

• Experience with SCCM and Citrix virtual tools for patch deployments, tracking, reporting and remediation preferred
• Experience with application packaging, scripting, and imaging is a plus
• Experience with DEX platforms, such as Nexthink
• Experience using AI tools, including Copilot, Cursor AI, and Claude
• Experience deploying, administering, and maintaining disk encryption technologies, preferably BitLocker
• Understanding of Security, TCP/IP, DNS, DHCP, Proxy concepts is a plus
• Strong ability to strategize for the future and design technical solutions
• Experience in cloud technologies such as Microsoft Azure
• Experience with deep dive troubleshooting; especially around hardware drivers related issues

Pay Range

$28.13-$46.85/hour

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6), LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.