END USER COMPUTING SPEC 2
Job Description
Provides Tier-2 hardware and operating system support for end user computing equipment including workstations, printers, scanners, and mobile devices. May also include specialty computing devices which interface with clinical or research equipment. Provides Tier-1 support for telephony, network, and audio-visual devices or services. Supports standard configuration and/or troubleshooting steps as documented in process documentation and the knowledgebase. Escalates unresolved incidents to the appropriate Tier-2 support team. Supports enterprise and unit level applications which support clinical, educational, research, and administrative functions. Supports client installation and configuration, basic functionality troubleshooting, and assistance with application features or interfaces.
Qualifications
- Associate’s degree and two years of appropriate experience; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.
- Demonstrated knowledge of current Windows and/or Mac OS X operating systems, network troubleshooting (LAN/wireless), and performing hardware diagnostics and repair.
- Experience with supporting enterprise environments (10,000+ devices) and/or supporting academic health centers / clinical care; Working knowledge of common administrative, educational and research applications and services and familiarity with service management industry best practices is strongly preferred.
Benefits
Health Assessment Required: Yes
Expected Salary
$53,000