End User Computing (EUC) Administrator

Key Responsibilities

• Support day-to-day operation of end-user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
• Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTIS
• Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
• Support operating system updates and patching for end-user devices, including application packaging, testing, and maintaining compatibility across updates
• Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
• Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
• Partner with Network, Security, Server, and other IT teams to resolve device-related issues
• Support end-user audiovisual (AV) solutions and participate in AV-related projects, including vendor coordination and device deployment
• Participate in an on-call rotation to support after-hours incidents impacting manufacturing operations and business users

Qualifications

• Required: Supporting end-user devices and operating systems in an enterprise IT environment
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
• Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
• Clear communication skills and a strong customer-service mindset

Preferred Experience

• Serving in manufacturing or operational environments
• Experience with application packaging or endpoint configuration management
• Exposure to Active Directory or Entra ID
• Basic familiarity with scripting or automation (e.g., PowerShell)

What Success Looks Like

• Manufacturing and business users experience reliable device performance with minimal disruption
• Endpoint issues are resolved quickly with a strong focus on customer service
• Devices are deployed, refreshed, and supported in a way that keeps operations running

We Value Our Employees

• Competitive compensation based on skills
• Industry-leading health, dental, and vision plans
• Generous 401(k) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Educational assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave