End User Computer Technician
The Exchange · Center, TX · 3 days ago
Information Technology$47k/yrFull-time
Major Duties
- Maintains monitoring of various computing systems for performance.
- Identifies, documents, and troubleshoots routine and non-routine performance events.
- Repairs and upgrades IT operating equipment and software as directed.
- Updates associated documentation.
- Tests new SOPs and elevates incorrect procedures for revision or correction.
- Responds to telephone calls and email requests for assistance with IT operations.
- Uses the IT problem management database to research known problems.
- Maintains IT computing equipment to meet established life cycle plans.
- Provides training to end-users in new IT technical features and solutions to problems.
Work Challenges
- 24x7 work environment supporting Exchange operations.
- Shift work, on-call, and after-hours project work.
- Holidays and weekends may be included.
- Extensive travel (TDY) associated with this IT work.
Qualifications
- Three years computer technical support.
- Or Bachelor's degree and one year experience in computer technical support.
- Degree (one of): BACHELORS DEGREE - Preferred, BUSINESS ADMINISTRATION - Preferred, INFORMATION TECHNOLOGY - Preferred.
- Certificate/License (one of): CISCO CERTIFIED NETWORKING TECH - Preferred.