End User Business Development Manager, Manufacturing

About the role

We are seeking a driven and customer‑focused Business Development Manager (BDM) to support our growth initiatives across the manufacturing vertical in North America. This individual contributor role engages directly with end‑user customers to uncover opportunities, build strong relationships, and drive adoption of HID’s physical access control and security solutions. The ideal candidate has a proven track record in solution‑based sales within physical access control, security, or related technology fields and thrives in consultative selling and complex sales environments.

Responsibilities

• Develop and implement effective sales strategies to meet or exceed revenue targets.
• Create compelling value propositions tailored to industrial market clients and manage the entire sales cycle from prospecting through close.
• Build and maintain strong relationships with key stakeholders and decision‑makers, including security, IT, and operations leaders.
• Act as a trusted advisor by understanding customer needs and aligning solutions to business and operational challenges.
• Maintain deep knowledge of HID’s physical access control solutions—including mobile credentials and controller technology—and stay current with industry advancements.
• Provide education, demonstrations, and training to customers on solution capabilities, installation considerations, and best practices.
• Represent HID at trade shows, industry events, and customer forums.
• Monitor and analyze sales performance metrics, account activity, and pipeline health to evaluate strategy effectiveness and adjust approaches as needed.
• Provide feedback on market dynamics, competitive activity, and customer demands to leadership.
• Conduct market research to identify trends, opportunities, and potential clients across logistics, manufacturing, retail, and industrial sectors.
• Pursue opportunities for market expansion within North America by exploring new accounts, regions, and growth segments.
• Partner with product development, marketing, engineering, channel, and customer support teams to ensure seamless solution integration and successful project outcomes.
• Ensure all sales activities adhere to relevant industry regulations, customer requirements, and company standards while maintaining the highest level of integrity and professionalism.

Requirements

• 5+ years of business development, sales, or account management experience in physical access control, electronic security, or related technology solutions.
• Clear understanding of end‑user corporate culture, environment, and decision‑making processes within industrial markets (logistics, manufacturing, retail, industrial).
• Strong knowledge of how HID products and solutions fit within these vertical markets and ability to align solutions to customer business drivers.
• Understanding of consultant community requirements and tools relevant to security system specification and deployment in industrial environments.
• Proficient technical knowledge of Physical Access Control Solutions (PACS), authentication technologies, and HID’s roadmap within PACS.
• Familiarity with HID Global’s sales development ecosystem, including business segments, channel rationalization, and sales processes.
• Experience managing complex sales cycles with multiple stakeholders, including executive and operational decision‑makers.
• Demonstrated success in consultative selling and solution positioning to end‑user customers.
• Excellent communication, presentation, and relationship‑building skills; ability to engage confidently with C‑level and corporate management.
• Strong business acumen, organizational discipline, and time‑management skills; self‑starter mindset with ability to work independently.
• Bachelor’s degree preferred; equivalent industry experience considered.
• Willingness to travel extensively within North America to meet customers and attend industry events.

Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, supporting work‑life balance.
• Vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize potential.
• Flexible work environment as part of a global team.
• Opportunity to be part of a global organization pioneering hardware, software, and services that enable secure physical and digital experiences.

Pay

Base salary in the United States: $90,000 – $132,000. On‑Target Earnings (OTE) up to $200,000.