Encompass Administrator

About the role

We are seeking a full-time, permanent Encompass Administrator to be an integral part of a mortgage technology team. Outstanding culture with family-oriented feel, technology department valued. Competitive compensation and benefits package with $0 cost healthcare options. Located in a new building with modern technology, collaborative areas and sweet treats in Lansing, MI (onsite).

Responsibilities

• Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other ICE services
• Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
• Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices
• Analyze system changes to assess business impact and translate requirements into efficient solutions
• Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases
• Walk internal customers through problem solving process, provide feedback and see problems through to resolution

Requirements

• 3+ years experience with Encompass
• Ticket triage and root cause analysis
• Reproducing issues (data-dependent bugs, persona-based permissions, timing issues)
• Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures)
• Escalation management (knowing what goes to ICE vs internal dev vs vendor)
• Incident response (system slowness, outages, broken interfaces, failed jobs)
• Prior mortgage industry experience or knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology
• Comfortable using a ticketing system such as JIRA
• Experience with Input Form Builder, Custom Business Rules & Custom Workflows
• Good communication and collaboration skills
• Bonus experience: Experience with Encompass Partner Connect (EPC), automated workflows
• Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, LoanNex (Pricing Engine), or SnapDocs (Hybrid Closing Vendor)
• Exposure writing code in C#/.NET, JavaScript or Visual Basic
• Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds)
• Credit / VOE/VOI / fraud tools
• Doc prep, eClose, eSign
• LOS → DWH/BI data flow
• Servicing boarding / secondary / investor delivery
• Lender/Correspondent channels and loan delivery workflows

Benefits

• Free Healthcare
• Retirement Plan w/ match
• 3.5 Weeks PTO
• etc.

Pay

$80,000-$120,000 + Annual bonus