Enagic Credit System Analyst

Job Overview

Responsible for collecting payments for orders from customers in a timely and accurate manner. Following up on holds and pending charges by email and phone. Manage customer database by updating accurate information. Hours: 9am-6pm M-F ** On-site position **

Responsibilities

• Customer Service Management: Supervise and enhance the management of customer service operations, including calls, emails, and chat, ensuring that our team delivers high-quality support and meets customer expectations.
• Payment Update System: Take charge of the payment update system, ensuring accurate and timely processing of payments, and addressing any issues that may arise with efficiency and professionalism.
• Manage and respond to customer emails professionally and promptly.
• Make and send email for monthly payment decline notification for machine and Ukon.
• Prepare and manage outbound call lists.
• Process and deposit check payments into QuickBooks (QB) and Enagic Systems (ES).
• Handle inbound customer calls and make outbound calls.

Qualifications

• People Management Skills: Ability to motivate and guide team members.
• Willingness to support and help others.
• Communication Skills: Effective verbal and written communication for clear information dissemination and expectation setting.
• Problem-Solving Abilities: Proficiency in identifying issues and developing quick, effective solutions.
• Time Management and Prioritization: Capability to manage time efficiently and prioritize tasks to oversee operations and projects.
• Interpersonal Skills: Skill in building relationships within the team and resolving conflicts effectively.