Credit Analyst

Key Responsibilities

• Review, prioritize, and analyze assigned cases to meet productivity and completion goals
• Manage credit and collections activities for strategic and sensitive customer accounts
• Analyze accounts receivable balances, account aging, payment trends, and account status
• Research, reconcile, and resolve claims, disputes, and account discrepancies in a timely manner
• Partner with Customer Care, Pricing, Traffic, Sales, and other internal teams to resolve issues leading to case creation
• Support initiatives to reduce bad debt exposure and minimize write-offs
• Prepare customer-specific reports, analyses, and ad hoc projects as requested
• Participate in account review meetings and provide recommendations and status updates
• Investigate and assist with escalated account challenges and sensitive customer situations
• Provide backup support for other Credit & Collection Specialists when required

Required Qualifications

• Bachelor’s degree or equivalent relevant work experience
• Experience in credit, collections, accounts receivable, or related finance functions preferred
• Strong analytical and problem-solving abilities
• Excellent organizational skills with strong attention to detail and follow-through
• Strong verbal and written communication skills
• Able to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment
• Able to handle sensitive and complex situations with professionalism and diplomacy
• Proficiency in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint
• SAP experience preferred
• Strong business acumen with understanding of how credit and collections impact overall business operations