EMT Dispatcher Security 16 hours Part Time

Sunday Day Shift, 6:30am - 3pm
Friday Swing Shift; 2:30pm – 11pm with opportunities to pick up additional hours across Security, Transportation, and Member Services as available

About the role

The EMT Dispatcher is a critical role in emergency medical services for a 162-acre, 800+ resident and patient community. This position involves coordinating and dispatching first responders to emergency calls and providing immediate medical assistance. The role requires excellent communication, decision-making, and organizational skills to ensure timely and effective responses while delivering boutique-level services. You will demonstrate a strong commitment to the philosophy and goals of Hebrew Senior Life, recognizing members’ dignity and choice in daily life. Every encounter should be a positive and meaningful experience, ensuring safe and efficient quality of care.

Responsibilities

• Receive emergency calls from individuals in need of medical assistance, remaining calm and composed while gathering essential information.
• Determine the nature and severity of medical emergencies to prioritize responses.
• Use computer-aided dispatch systems (MaxtrixCare, Meditech, Ciscor OneSource, RoamAlert, Premysys, exacqVision CCTV, iTrak logging system) to assign staff to emergency and support calls.
• Evaluate available resources, such as the closest available officer, to optimize response times.
• Coordinate multiple emergency calls simultaneously, prioritizing critical situations.
• Relay critical information to EMTs, paramedics, and other first responders via phone and radio, keeping them updated as situations evolve.
• Offer medical guidance and support to callers until EMS units arrive.
• Maintain accurate records of emergency calls, responses, and outcomes.
• Collaborate with other emergency services and agencies during major incidents.
• Make quick and effective decisions to deploy appropriate resources based on the severity and type of emergency.
• Prioritize calls and allocate resources based on urgency.
• Demonstrate empathy and professionalism when dealing with distressed callers, providing reassurance and clear instructions.
• Stay up-to-date with protocols, procedures, and relevant READ FILE guidelines.
• Handle unexpected situations and adapt to changing circumstances during emergencies.

Requirements

• High school diploma or equivalent (some agencies may require additional education).
• Proficient in using computer-aided dispatch systems and other communication tools like VoiceFriend.
• Strong multitasking abilities and ability to work under pressure.
• Excellent communication skills and the ability to remain calm during stressful situations.
• Knowledge of medical terminology and emergency response protocols.
• Ability to work in shifts, including weekends, holidays, and overnight.
• Clean criminal background and drug screening.
• Physical fitness and the ability to sit for extended periods.
• Must possess a valid motor vehicle operator’s license.
• First Responder certification required.

Skills

• Good written and verbal communication skills.
• Excellent documentation skills and adherence to policy and procedure.
• Knowledge of security procedures and equipment.
• Basic knowledge of security technologies supporting daily operations.
• Outstanding customer service skills.
• Ability to operate as a team player.
• Professional, proactive, collaborative, conscientious, and results-oriented.
• Optimistic and positive demeanor with excellent oral and written communication skills.
• Good intuition and adaptability to changing priorities with sound judgment and a sense of humor.
• Demonstrated ability to think clearly during emergency situations.
• Motivated to learn and flexible to change, functioning well in high-paced and stressful environments.
• Superb organizational and analytical skills.
• Creative, proactive, disciplined, and able to streamline work volume while multitasking.
• Ability to proofread documents and check for accuracy.
• Computer literacy; experience with databases, Windows, Word, Excel, and other software.

Physical Requirements

• Able to stand and/or sit for prolonged periods of time.
• Able to perform extensive walking patrols of the campus when needed.

Pay

$19.67 - $27.53 per hour

Schedule

On-site role with shifts including:

• Sunday: Day Shift, 6:30am - 3pm
• Friday: Swing Shift, 2:30pm – 11pm