EMS Communications Specialist, Ambulance Services, FT, Variable

About the role

Responsible for receiving, prioritizing, and dispatching emergency and non-emergency medical service requests in a timely, accurate, and professional manner. Operating within a high-volume communications center, this role ensures the efficient deployment of EMS resources while maintaining compliance with established protocols, organizational policies, and regulatory standards. Serves as a critical link between patients, callers, field providers, and other public safety agencies to support safe, coordinated, and effective patient care.

Location: Oconee Medical Campus Facility, Prisma Health EMS Department, Ambulance Services.

This is a non-management position reporting to a supervisor, manager, director, or executive.

Responsibilities

• Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.
• Dispatches EMS units and resources using computer-aided dispatch (CAD) systems and radio communications in accordance with established protocols.
• Prioritizes requests based on patient acuity and system demand to ensure appropriate allocation of resources.
• Provides pre-arrival and post-dispatch instructions as authorized by medical protocols and training.
• Maintains clear, professional, and accurate communication with EMS providers, field supervisors, and other public safety agencies.
• Documents call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.
• Monitors resource availability and system status to support operational efficiency and response readiness.
• Adheres to HIPAA, confidentiality, and patient privacy standards at all times.
• Participates in continuing education, quality assurance, and skill development to maintain certification and job proficiency.
• Supports a culture of safety, professionalism, and service excellence within the communications center.
• Verifies operational readiness of crews.
• Accepts calls requesting medical transportation services.
• Dispatches calls and tracks unit movements.
• Coordinates the delivery of service in a safe, courteous, and efficient manner.
• Obtains and documents patient information necessary for appropriate utilization of resources and reimbursement.
• Prepares written documentation.
• Performs other duties as assigned.

Requirements

• Education: High School diploma or equivalent (post-high school diploma/highest degree earned preferred).
• Experience: No experience required.
• Required certifications (must be obtained during orientation period and remain current): APCO Public Safety Telecommunicator (PST), APCO Emergency Medical Dispatcher (EMD), and CPR Certification.
• Preferred certification: Emergency Medical Technician (EMT).
• Ability to prioritize emergent and non-emergent requests for service.
• Communication skills (preferred).

Schedule

Variable shift.