EMS Call Receiver

We’re hiring EMS Call Receivers to respond to emergency and non-emergency calls for ambulance and transportation services. This role assigns and routes transportation requests and provides clear communication in all situations to ensure quality support and care to customers.

Responsibilities

• Understand and adequately implement the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocate EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to the position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift, including State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assist in locating scenes of incidents and selecting the safest, fastest route to such scenes using all available locator aids.
• Relay instructions from supervisors, messages, and emergency information.
• Maintain a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follow established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Requirements

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications

• Experience in the healthcare industry.

Pay

$21.65 per hour.