EMS Account Manager (DFW/TX)

The Role

As the primary relationship owner for RightSite's EMS partners, you will ensure the health and effectiveness of these partnerships. Your focus is on the success of the partnership itself, helping EMS agencies redirect the right amount of volume to free up crews for critical emergencies, without compromising safety, trust, or operations.

About the role

• Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience
• Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints
• Partner with Sales as a subject-matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility
• Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context
• Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real-world conditions
• Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination
• Stay current on EMS market dynamics, regulatory changes, and public-sector trends that shape partner needs and decision-making
• Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community
• Plan and lead regular partner check-ins, performance data reviews, and on-site engagements to maintain alignment and trust
• Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership

Requirements

• Texas based, within a reasonable distance a major airport (preferably Dallas)
• Bachelor's degree or equivalent experience
• 1-3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred
• Strong understanding of EMS operations, public-sector environments, and value-based care concepts
• Proven ability to build and maintain long-term, trust-based relationships with public safety stakeholders
• Experience supporting account growth, renewals, or expansions in partnership with a Sales organization
• Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams
• Highly organized with strong time-management and follow-through
• An analytical and problem-solving mindset, with the ability to translate data into partner-relevant insights
• Comfortable working cross-functionally with Sales, Implementation, Clinical, and Product teams
• A willingness to travel to partner sites and industry events
• Experience with CRM tools (HubSpot, Salesforce, or similar) preferred