Employment Specialist

About the role

ServiceSource is an organization dedicated to driving innovation and strengthening communities through the support of individuals facing disability, justice involvement, poverty, and homelessness.

Responsibilities

• Provide diverse case management to individuals enrolled in employment programs.
• Coordinate vocational assessments, facilitate job development and placement, and provide pre-employment services.
• Support participants in identifying job goals, executing job searches, obtaining employment, and retaining employment.
• Facilitate quarterly needs assessments to address barriers to employment.
• Manage an active caseload of up to 40 individuals, ensuring they complete milestones such as intake, job development/placement, training goals, stabilization, and closure.
• Achieve a 70% job placement rate among enrolled participants.
• Weekly engagement with participants, offering job readiness training, technology literacy, and financial literacy.
• Develop individualized employment plans (IPEs) with clear, measurable goals, and assist in setting employment objectives.
• Identify vocational strengths and transferable skills, and build relationships with employers to find job opportunities.
• Conduct quarterly surveys with participants and employers for service feedback.
• Upload employment proof into SETWorks and provide job-retention support during the first 90 days.
• Assist participants with navigating concrete and social issues affecting their employment.
• Attend relevant staff and community meetings.
• Conduct comprehensive assessments to evaluate participants' skills, experience, interests, barriers, and support needs.
• Teach job search strategies, including networking and online job platforms, and conduct mock interviews and coaching sessions.
• Deliver training on employability skills and workplace etiquette.
• Facilitate job and resource fairs.
• Accurately and timely document all participant interactions.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or GED required.
• Associate's degree (A.A.) preferred.
• One year of experience working in employment with individuals facing disabilities and other barriers to employment preferred.
• Excellent Microsoft Office skills, especially Excel, Outlook, and Word.
• Strong communication skills (written and verbal), including grammar and reasoning skills.
• Understanding of socioeconomic conditions impacting homelessness, justice involvement, disability, and severe poverty.
• Commitment to an integrated services model with employment as a key component to ending poverty and homelessness.
• Ability to cultivate strong relationships with community resources and establish effective working relationships with consumers, families, staff, and community agencies.
• Ability to handle confidential and sensitive information without breach.
• Well-organized and self-directed individual with a team player attitude.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer

For Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.