Employment Specialist 3 (WSS3): WorkSource Rainier

About the role

The ideal candidate for this position will excel in serving a diverse range of customers, whether individually or in groups, with both empathy and professionalism. They should confidently engage in community outreach to connect job seekers with employers. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role.

Responsibilities

• Provide staff-assisted customer services, such as group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers, and customer needs.
• Use skill, interest, and aptitude tests using informal tools to identify employment and/or training goals, develop and monitor service plans, and develop recommendations for continuous improvement.
• Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources.
• Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
• Answer phone calls and direct to the appropriate team as well as providing timely responses to email and face-to-face interactions.
• Aid customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job openings.
• Provide basic information on how to apply for unemployment benefits, direct UI customer concerns, issues, and problems to the liaison or supervisor.
• Monitor WorkSource program performance management activity within agency reporting systems and create and disseminate reports as required by supervisors and managers.
• Collaborate with WorkSource partners regarding enrollments, program guidelines, training recommendations, and negotiate and confirm customer eligibility.
• Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.

Qualifications

• One year (1) as a WorkSource Specialist 2 within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.
• Two years (2) years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.
• A combination of education and/or relevant experience equals two (2) or more years.

Skills

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Benefits

Note: The salary listed above includes the scheduled 2% general salary increase that goes into effect on July 1, 2026.