Employment Processing Representative

About the role

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.

Responsibilities

• Advise prospective candidates on the appropriate documentation required to satisfy pre-appointment interview criteria and refer candidates to appropriate agencies (e.g., Board of Education, Vital Records) to secure missing documentation.
• Verify work experience and education documents submitted by candidates for authenticity.
• Review processing documents returned to OSR and make recommendations to the supervisor for further review and clarification.
• Evaluate candidates' acceptability for employment by conducting in-depth interviews, assessing candidates' suitability based on overall presentation, qualifications, and performance.
• Initiate investigations to ensure that candidates satisfy job requirements.
• Authorize employment by determining candidates' qualifications for hiring based on agency guidelines established by the Department of Citywide Administrative Services (DCAS).
• Assist candidates with their E-Hire application and State Clearance Registration (SCR) application and necessary paper forms.
• Obtain collateral information on candidates by conferring with other city agencies and initiating contact with both public and private sector employers.
• Input data into the New York City Automated Personnel System (NYCAPS) for each personnel action completed and update/review existing information and generate system reports.

Requirements

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above; or
• Education and/or experience equivalent to the above. All candidates must possess the one year of administrative or supervisory experience as described above.

Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.

55-a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.