Employment Navigator - Limited English Proficiency Case Management

Are you driven to make a difference in the lives of others? Do you have a passion for helping people overcome challenges and unlock their potential? As a LEP Employment Navigator, you’ll help clients feel comfortable and confident while delivering comprehensive coaching, employment training, job placement support, goal setting, and skill-building to navigate the complex task of moving out of poverty.

This role is a great fit for someone who is empathetic, resourceful, and skilled at guiding people through challenges with patience and respect. Strong organization, communication, and problem-solving abilities will help you thrive as you empower clients to achieve their employment goals.

This position is part time, working 25 hours per week, and will be hybrid (remote and in-person client meetings) based in Snohomish County and King County.

About the role

The major responsibilities of this position include, but are not limited to:

• Initial Engagement: Reach and invite customers to apply for services at quantities and qualities that lead to exceeding enrollment goals and produces program outcomes. Conduct employer and participant outreach and recruitment, orientation and eligibility determination, initial assessment, and service plan development.
• Individualized Career and Training Services: Use allowed activities to build a Customer Service Plan that prepares participants for unsubsidized employment at a family supporting wage. Responsible for supervising a caseload of participants by providing comprehensive caseload management and documenting services. Provides the following services: comprehensive case management, job readiness training, job search assistance (career coaching, labor market information, skills assessments and workshops, resume and interviewing coaching), job retention services, English language acquisition, job skills training, and job placement.
• Program Completion and Transition Strategies: Ensure appropriate timelines and lengths of participation, helps the participant achieve their customer service plan to allow for an orderly exit of participants from services, and manages caseload sizes. Tasks include job placement, transition and contingency planning.
• Data Entry: Conduct timely, accurate and complete data input for registrations and enrollments, status changes, exits/terminations and post exit MIS in the division’s operating system.
• Job Coaching: Provide initial and comprehensive services, interviewing, assessing customers to determine work readiness/employability, offering information about service/training options and community-based resources, engaging seekers into appropriate pathway services suited to their individual needs and/or facilitating hand off to one-on-one services provided by program staff.
• Referral Services: Works to reduce wait time, eliminate lines and connect job seekers to value added services as quickly as possible, tracks customer activity. Stays current on all WorkSource programs, workshops, and activities and refers guests to appropriate resources as needed.
• Networking & Communication: Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.

Core Competencies

• Ability to work with Limited English Proficiency (LEP) job seekers.
• Follow highly detailed instructions, program regulations and guidelines.
• Ability to synthesize information from a variety of sources to draw conclusions and an ability to communicate information (verbally and in writing) in a respectful manner that ensures full comprehension for all parties.
• Exceptional data entry skills, ensure accurate and timely collection of data into appropriate MIS databases for adherence to policies and in accordance with established procedures and processes.
• Ability to develop excellent customer relationships and well as assess needs, meet standards for service and evaluate customer satisfaction.
• Exceptional communication and writing skills.
• Ability to adapt to business needs and work well under pressure.
• Ability to organize individual work tasks and outcomes and meet deadlines.
• Effective problem-solving and conflict resolution skills.
• Embrace of technology, good working knowledge of office machine technology, ability to learn new software.
• Ability to work remotely and engage customers from various virtual platforms.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Requirements

Required

• High School Diploma or GED
• Minimum one-year of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.
• Requires advanced level use of: Microsoft Word, Excel, PowerPoint, and Outlook; LinkedIn, and other business-related networking applications, as appropriate.
• Flexibility in working some evening and/or weekend hours.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
• Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment.

Preferred

• Bilingual or multi-lingual language(s)
• A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Workforce Development, Psychology, or Sociology. Appropriate work experience may be substituted for the education requirement.
• Certified Workforce Development Professional (CWDP).
• Experience working with refugee and immigrant populations and/or lived experience as a member of a refugee or immigrant community.
• Demonstrated success working in a performance based system and one year experience working with employers, job placement, sales, workforce development, job coaching, employment and training.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.
• Experience in public speaking and presentations to a diverse community.

Benefits

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement, Jury Duty and Military Leave
• 13 Paid Holidays, including a Floating Holiday and a Birthday Holiday
• Internet & Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

Pay

Pay range for job offer: $25.48-28.37 hourly, DOE, plus benefits. Full annual pay range for lifetime of position: $25.50-37.50 per hour.

Schedule

Part time, 25 hours per week. Hybrid (remote and in-person client meetings). Some evening and/or weekend hours required.