Employment Counselor I

About the role

This position delivers a broad range of services to assist case managed customers, unemployed and underemployed job seekers, the general public and their families. Services are focused on individual and family needs and may be provided one-on-one or in group settings. Some positions involve outreach to community partners and/or customer home visits.

Responsibilities

• Help resolve barriers and increase customers’ skills so they can obtain and maintain employment and education that leads to self-sufficiency.
• Assess customers and their families to identify barriers to self-sufficiency, employment, training and income goals; provide resources and support to resolve barriers.
• Use motivational interviewing techniques to complete assessments and evaluations, create supportive environments, and develop employment plans with activities leading to goal achievement.
• Utilize labor market information, local resources, referrals to community partners and employers to help customers meet their goals.
• Assess needs and educate customers about DWS programs, policies and services; help them access temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance).
• Provide career coaching including resume creation, networking, mock interviewing and job searching with technology.
• Ensure program compliance and appropriate use of public resources; implement program-specific policies, procedures, case management techniques and available Division resources.
• Provide employment retention support and resources.

Qualifications

• Minimum (day-one) qualifications:
  • Empathy and compassion for others with a desire to assist customers in difficult situations.
  • Ability to present information clearly and effectively, both verbally and in writing.
  • Exceptional customer service skills and ability to assist people with sensitivity, tact and professionalism, without prejudice or bias.
  • Interpersonal skills including active listening, building trusting relationships, showing mutual respect and mindfulness of others.
  • Capable of working in an environment balancing program policies and compassion.
• Preferred or trainable on-the-job qualifications:
  • Provide family-focused career counseling and proactively engage and motivate customers.
  • Conduct interviews and assessments using motivational interviewing techniques to collect information and establish supportive relationships.
  • Problem-solve and identify creative solutions that lead to successful outcomes.
  • Implement best practices for mentoring and coaching customers.
  • Understand how to interpret and apply programmatic policy and procedures appropriately.
  • Maintain and manage sensitive and confidential information professionally and discreetly.
  • Defuse and resolve complaints/conflicts with angry customers in crisis.

Location

480 27th St, Ogden, Utah, 84401 United States

Background Check

You must successfully pass a criminal history check.