Employment Counselor

About the role

The Workforce Development Division (WDD) at the Department of Workforce Services (DWS) is seeking an Employment Counselor I position at the DWS Employment Center in Taylorsville and Salt Lake City, Utah.

Key Responsibilities

• Utilize a wide variety of programs and services to assist individuals, families and youth.
• Work with people one on one or in groups to set career and educational goals and identify and resolve barriers that stand in the way of meeting those goals.
• Provide career, occupational and educational counseling to empower customers to increase their income and break the cycle of poverty.
• Afford clients with the necessary resources and support to resolve barriers and achieve their goals.
• Assist customers with resume creation, networking, mock interviewing and job searching with technology.
• Ensure program compliance and appropriate use of public resources.
• Understand and implement program specific policies, procedures, case management techniques, career counseling, available Division resources, as well as community partner resources.
• Provide employment retention support and resources.

Qualifications

Principal Duties:

• Deliver a broad range of services to assist case managed customers, unemployed and underemployed job seekers, the general public and their families.
• Help to resolve barriers and increase customers' skills, in order for them to obtain and maintain employment and education that leads to self-sufficiency.
• Assess customers and their families to identify barriers to self-sufficiency, employment, training and income goals; and to provide the necessary resources and support to resolve the barriers.
• Utilize motivational interviewing techniques to complete assessments and evaluations to gain pertinent information related to goal planning and barrier resolution and to create a supportive environment.
• Develop employment plans and goals with activities leading to achieving goals and/or work readiness, as well as monitor and evaluate employment plan activities and progress.
• Utilize labor market information, local resources, referral to community partners and employers to assist customers in meeting their goals.
• Assess needs and educate customers about DWS programs, policies, and services and help them access temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance).
• Conduct home visits when needed to establish relationships, increase rapport, problem solve, engage or reengage the customer.
• Aid customers with the ultimate goal of employment by assisting with resume creation, networking, mock interviewing and job searching with technology.
• Ensure program compliance and appropriate use of public resources.
• Understand and implement program specific policies, procedures, case management techniques, career counseling, available Division resources, as well as community partner resources.
• Provide employment retention support and resources.

Skills

Skills required for this position include:

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of employment and training programs.
• Ability to assess and resolve barriers to employment and self-sufficiency.
• Proficiency in Microsoft Office Suite.
• Ability to conduct home visits and engage with clients.
• Knowledge of labor market information and local resources.

Benefits

Benefits offered include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

Pay

Salary – $20.05 hourly wage.

Schedule

Schedule Code – B - Competitive Career Service.