Employment Consultant

About the Role

As an Employment Consultant, you'll support people with disabilities through their career journey and help businesses build a more inclusive workforce. This is an entry position into disability employment services—ideal for someone launching a career in Social Work, Human Services, or DEI, or for someone ready to refocus their experience toward making a real impact. You'll gain hands-on experience, build deep relationships, and see direct results of your work every day.

What You'll Do

• Manage a caseload and maintain required monthly service hours
• Develop person-centered employment plans that reflect participants' interests, skills, and goals
• Conduct discovery to explore participants' skills and interests and observe participants in familiar and novel settings to get a clear idea of parameters needed for a job
• Build relationships with new business partners that match participants' interests
• Partner with businesses to identify their needs and match those with participants' interests
• Provide on-the-job support and coaching, using strengths-based and trauma-informed strategies
• Monitor progress and celebrate success
• Identify and cultivate relationships with inclusive employers across industries
• Match job seekers with roles that are meaningful and sustainable
• Support employers in creating natural supports and accommodations that help employees succeed
• Work closely with families, guardians, funders, and other support professionals to ensure wraparound success
• Maintain accurate, timely documentation using cloud-based tools on a smartphone or company Chromebook
• Travel between work sites, attend off-site meetings, and efficiently meet with clients and business partners in the community as required
• Create and maintain safe, supportive environments that honor emotional and physical boundaries

What You'll Bring

• HS Diploma/GED and 1 year work experience in employment services, social work, education, disability services, workforce development, or a related field; OR a bachelor's degree in a related field in place of experience
• Reliable transportation
• Experience working with individuals with disabilities in a community setting is preferred

Required Skills & Abilities

• Communication Excellence: Ability to communicate clearly, respectfully, and professionally—both verbally and in writing—with a wide range of internal and external partners. Skilled at adapting communication style to meet the needs of different audiences and situations.
• Cultural Competency and Humility: Commitment to equitable, inclusive, and respectful practices in all interactions. Demonstrates openness to learning from diverse cultural perspectives, lived experiences, and communication styles.
• Ethical Judgment and Professional Boundaries: Consistently upholds confidentiality, ethical standards, and professional boundaries. Builds and maintains supportive relationships while safeguarding the emotional and physical well-being of others.
• Dependability and Collaboration: Reliable in meeting deadlines, following organizational protocols, and following through on commitments. Receptive to feedback and willing to adjust practices for growth. Shares information, resources, and credit generously with colleagues.
• Values-Driven Practice: Models PROVAIL's mission and values through empathy, active listening, accountability, and teamwork. Promotes a strengths-based, person-centered approach in supporting participants and engaging with the community.
• Technology Proficiency: Comfortable using Microsoft Office (Windows environment), Google Workspace, and other digital tools to manage information, track progress, collaborate with team members, and support service delivery.

Working Conditions

• Work involves frequent interaction with people in dynamic and, at times, unpredictable situations—employees must be able to assess and adapt in real time
• Engage in and respond to difficult or sensitive conversations with participants, residents, clients, family members, coworkers, supervisors, and external partners
• Maintain clear, consistent, and professional boundaries, even in emotionally charged situations
• Navigate ambiguity, competing needs, and changing priorities
• Demonstrate emotional regulation, sound judgment, and professionalism under stress
• Acknowledge that discomfort may occur and remain effective while upholding organizational values and expectations
• Adherence to all agency safety protocols, including infection control, incident reporting, and emergency response procedures
• Participation in required trainings (e.g., de-escalation, CPR/First Aid, workplace safety)
• Use of personal protective equipment (PPE) as required by role or setting

Physical Requirements

• Ability to sit, stand, and/or walk for extended periods
• Communicate effectively with others verbally and in writing
• Lift and carry items up to 25 pounds
• Operate computer hardware and related systems
• Sufficient visual abilities including close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to hear and respond to verbal communication and environmental sounds