Employment Coach

Pay: $16 per hour based on experience

Schedule

• Monday - Friday (weekends as needed)
• 25-32 hours per week

Benefits

• Vision, Dental, Medical
• Paid Time Off (PTO)
• Retirement Plan
• Pay on Demand (NetSpend)
• 401(k) plan
• Holiday pay
• Life Insurance
• Employee Assistance Program
• Referral Program
• Gym Membership

About the role

Join Emory Valley Center as an Employment Coach and play a vital role in empowering individuals receiving services to lead self-directed, fulfilling lives as active members of their communities. In this rewarding position, you will provide personalized support, coaching, and training to help people pursue meaningful employment opportunities, aligning services with their personal goals and the Person-Centered Support Plan (PCSP). Your efforts will promote independence by identifying natural supports and enabling technologies, with the goal of reducing paid support where appropriate, all while ensuring services are delivered with fidelity and compliance.

Responsibilities

• Provide direct support, coaching, and training to individuals seeking employment, tailored to their goals and preferences.
• Assist people in developing skills necessary for employment success and community integration.
• Identify and leverage natural supports and assistive technologies to promote independence.
• Monitor and ensure services are delivered in accordance with organizational policies, fidelity standards, and regulatory requirements.
• Collaborate with people supported, families, and team members to develop and update Person-Centered Support Plans.
• Promote a positive, empowering environment that encourages self-advocacy and community engagement.
• Maintain accurate documentation of services, progress, and outcomes.
• Contribute to continuous quality improvement initiatives and uphold the mission and values of Emory Valley Center.
• Duties may require occasional after-hours work and travel to organizational sites.

Requirements

• High school diploma or equivalent.
• Six months’ experience in a field or closely related field.
• Enabling Technology Integration Specialist (ETIS) certification preferred.
• Obtain and maintain Training Resource Network Certification (TRN).
• Valid Tennessee driver’s license with a good driving record.
• Reliable transportation for community-based support.
• Required training/certifications provided by the organization including CPR/First Aid.

Skills

• Person-Centered Approach: Demonstrates commitment to individual choice, dignity, and respect; consistently supports the unique goals, interests, and preferences of each person.
• Professionalism: Maintains a professional demeanor in appearance, communication, and behavior, serving as a positive representative of Emory Valley Center in the community.
• Communication Skills: Communicates effectively and empathetically with individuals receiving services, families, employers, and team members both verbally and in writing.
• Adaptability: Responds flexibly to changing situations and individual needs; capable of adjusting support strategies and schedules as necessary.
• Time Management: Manages multiple responsibilities effectively; prioritizes tasks and meets required deadlines for documentation and reporting.
• Problem Solving: Applies critical thinking and creativity to address challenges and barriers to employment and independence.
• Team Collaboration: Works cooperatively with internal and external stakeholders, including Vocational Rehabilitation Counselors and other professionals.
• Technology Proficiency: Utilizes enabling technology and electronic documentation systems confidently to support service delivery and communication.
• Reliability and Initiative: Demonstrates dependability in attendance and performance; takes initiative to support individuals beyond minimum requirements.
• Commitment to Inclusion: Actively supports opportunities for individuals to work, live, and participate meaningfully in the community.

Reporting Structure and Management Responsibilities

• This position reports directly to the Community Manager and may also receive guidance from the Vocational Development Manager or Workforce Innovation Director.
• Employment Coaches are responsible for implementing supports and services as directed by supervisory staff and outlined in the Person-Centered Support Plans (PCSP), therapy plans, and behavior support strategies.
• This position does not have supervisory responsibilities but is expected to work collaboratively with interdisciplinary teams, including Vocational Rehabilitation Counselors, Vocational Development Manager, and Innovation Program staff.
• Maintains active communication with people receiving services, their Circle of Support (COS), employers, and agency staff to ensure effective service delivery and alignment with the Person-Centered Support Plan (PCSP).
• Participates in team meetings and provides feedback to support ongoing quality improvement, safety, and person-centered planning.
• Expected to maintain professional boundaries, follow the chain of command, and seek supervisory input when challenges or emergencies arise.
• Responsible for completing all assigned tasks with accuracy and timeliness in accordance with Emory Valley Center policies, Vocational Rehabilitation expectations, and regulatory requirements.
• Expected to model appropriate work and community behavior, professional dress, and respectful communication in all employment settings and community interactions.

Benefits

• Attractive Compensation with Pay on Demand (NetSpend).
• Generous paid time off along with holiday pay.
• Strong support system with supervisors invested in well-being.
• Job security with opportunities for internal mobility and career advancement.
• Learning and development opportunities with essential tools and training.
• Wellness & Benefit Program including Life Insurance, Employee Assistance Program, Referral Program, and Gym Membership.