Employment Case Specialist

Overview

The Temporary Employment Services Case Specialist assists refugees, immigrants, non-native English speaking clients enrolled in the site programming in preparing for jobs and achieving employment outcomes. The position supports IINE's mission to prepare refugees and immigrants for sustainable careers and provide a durable solution for area workforce needs.

Responsibilities

• Perform client intake and assessment.
• Work with clients to develop early employment and long-term career plans based on their abilities and goals.
• Facilitate access to education, training, test preparation courses, and credential reviews as needed.
• Understand the needs of clients relating to credentialing, re-credentialing, training, and further education; maintain resources and resource materials.
• Be responsible for job counseling, job coaching, and group job search workshops.
• Aid in the management and implementation of workforce training programs such as Work Orientation Workshops.
• Support clients to identify, apply for, interview for, and secure employment.
• Support clients in securing transportation to and from work each day and troubleshoot any transportation challenges that arise.
• Provide post-placement retention support.
• Collaborate with Community Services Case Specialists to access financial resources to support individuals seeking employment.
• Cook up with other Institute programs and services, including support of internal referrals.
• Develop and maintain employer partnerships and outreach.
• Maintain weekly case records, quantitative data, and case notes in accordance with IINE guidelines and funder requirements; contribute to contract reports.
• Attend regularly scheduled meetings and periodic training sessions.
• Support of workforce development interns and volunteers.
• Perform all other duties assigned by supervisor.

Required Skills/Abilities

• Proficiency in additional languages strongly preferred, particularly Creole, Dari, Pashto, Arabic, Swahili, Ukrainian, Spanish, or French.
• Experience working with immigrant populations preferred.
• Interest in international, refugee, and asylee issues.
• Strong coaching skills required.
• A command of Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent organizational, verbal, written, and interpersonal skills.
• Access to reliable transportation.
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.
• High levels of discretion and professionalism in dealing with confidential information.
• Ability to work under pressure and remain calm and composed under stressful situations.
• Ability to work collaboratively with staff, clients, service providers and others.
• Ability to evaluate/interpret information and make good and independent judgements or decisions.

Education & Experience

• Bachelor’s Degree in Human Services, Counseling, Marketing or related field preferred.
• Minimum of one year of related experience in job development and employer engagement intern experience will be considered.