EmployerCARE Account Manager

About the role

We are looking for a positive and energetic Account Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that client needs are understood and satisfied.

Responsibilities

• Build and manage client relationships
• Lead multiyear strategic planning
• Maintain a proactive approach with managing the day-to-day compliance and workflow of the client business
• Commit to ensuring that company offerings meet the individual needs of the client
• Use excellent verbal and written communication skills to understand client needs and explain value

Requirements

• Must currently possess or ability to obtain appropriate licensing, including Ohio Health and Life
• Must have 3 years of proven experience in Account Management, Business Development, Relationship Management, Customer Success or similar
• Ability to build relationships with clients based on trust and respect
• Skilled at collaborating with internal departments to facilitate client need fulfillment
• Great critical thinking skills and experience collecting and analyzing data to learn more about consumer behavior
• Attention to detail and skilled at keeping accurate records and account notes
• Maintain updated knowledge of company products and services
• Excellent problem-solving skills and the ability to proactively manage complaints and prevent additional issues by improving processes
• Knowledgeable of industry trends
• Commitment to acting as a client advocate with a focus on improving the buyer experience

Qualifications

• Competitive wage and benefits package, including 401K with company matching, medical, dental, vision, company paid life insurance, 8 paid holidays plus generous paid time off, company paid TelAssurance, an onsite gym, and health coaching

Skills

• Excellent verbal and written communication skills
• Ability to build and manage client relationships
• Proactive management of client needs
• Problem-solving skills
• Knowledge of industry trends
• Client advocacy skills

Benefits

• 401K with company matching
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• 8 paid holidays plus generous paid time off
• Company paid TelAssurance, a wellness benefit that offers unlimited telemedicine and a robust Rx program
• Onsite gym and health coaching

Pay

• Competitive wage

Schedule

• Full-time