Employee Benefits Account Manager

About the role

The Mid-Market Account Manager is responsible for managing an assigned book of business while developing long-term relationships with clients. This position will also be responsible to respond to the day-to-day client inquiries and any needed client analytics. The Account Manager will interface with vendors and key clients internally and externally, create client deliverables, and ensure quality standards are met. The Account Manager performs these essential functions of the position while meeting RSC quality and service standards.

Responsibilities

• Manage a personal book of business of approximately $500,000+
• Support Team Leader and/or Account Executive(s), as assigned
• Proactively provide client service in response to day-to-day service issues and questions; escalate, as necessary
• Actively seek improvements to client service and efficiencies within teams by identifying improved processes
• Works with the client team to develop project plans and deliver on service goals
• Sets priorities and manages workflow to ensure efficient, timely and accurate processing of account transactions
• Prepare renewals and RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
• Delegates administrative and analytic tasks, as necessitated, to team Benefit Analyst; provide coaching and peer review, e.g., Forms 5500, policy review, monthly carrier reporting, etc.
• Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance
• Prepares for and facilitates client meetings (prepare agendas and materials, coordinate resources, etc.)
• Understand, articulate and implement RS value-added resources
• Accountability for updating client information, in timely manner, within appropriate software (e.g., BenefitPoint, AMS, etc.)
• Provides peer review for others on team

Qualifications

• BA/BS preferred
• Active Texas Life & Health License
• 2 - 5+ years of health & welfare experience, meets majority of core practice competency-based skills
• Client-facing experience in the employee benefit industry a plus
• Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
• Strong understanding of Texas market and carriers

Skills

• Strong knowledge across the spectrum of employer-sponsored health & welfare related plans, including federal and state regulations that impact these plans

Benefits

• Comprehensive and customized insurance solutions
• Global presence spanning 700+ locations
• A team of approximately 23,000 professionals
• Scalable, innovative strategies for customers

Pay

Details about pay are not specified in this posting.

Schedule

Details about schedule are not specified in this posting.