Employer Service Specialist

About Us

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

Job Summary

The Employer Services Specialist I (ESS I) will be responsible for timely managing employer communications, education and troubleshoot technical assistance relating to the web-based system, V3, and other Funds systems. The ESS I will timely address employer issues and ensure effective and long-term problem resolution. The ESS I will provide in-depth information to employers on all participant benefit plan changes, and any continuing participant benefit updates. The ESS I will provide in-depth information to employers on all benefit contribution rates, rules and policies. The ESS I will plan as well as participate in employer meetings, seminars, workshops and one-on-one sessions, etc. The ESS I reports directly to the Manager of Employer Relations.

Essential Duties and Responsibilities

• Communicate daily with employers; Calculate remittance obligations and explain to employers;
• Follow-up with employers on unpaid invoices;
• Provide ongoing education and support of Funds' systems, programs, rules, policies, and benefits;
• Follow the workflow and processes of Funds operations as they relate to employers (Billing, Collections, Audit, Eligibility and Contracts)
• Interface and coordinate with senior management in the following departments: Contracts, IT, Audit, Billing and Collections (and other departments, as required)
• Absorb and assist with the timely on-boarding of employers onto electronic reporting;
• Participate in project work assigned to the department;
• Able to build relationships with a broad range of people;
• Draft letters, emails, memos and educational materials;
• Able to work as part of a team whether inter and/or intra departmental;
• Perform additional duties as directed by the Director of Employer Relations.

Qualifications (Competencies)

• Arithmetic - 12th grade;
• Ability to organize and manage multiple priorities and meet deadlines;
• Strong customer service orientation;
• A demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel (formulas and functions). Familiarity with PowerPoint, Access, presentation software, including web-based programs, and Internet navigation helpful;
• Excellent interpersonal and written communications skills;
• High performance teams and a strong team player;
• One to two years of Customer Service/Relations experience;
• Commitment to company values;
• Flexibility with work schedule.

Education

The incumbent is expected to 0-1 year of experience in employee and/or employer communications/relations.!! High School Diploma with commensurate experience in finance and/or public relations/communications preferred.!! Bilingual (English/Spanish)!!Strong customer service orientation in union environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling Over 2/3 of the time: Talking or Hearing 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.