Employee Support/Social Services Representative

About the role

The Employee Support/Social Services Representative works closely with the Benefits Manager as well as internal and external resources to assist employees address personal, financial, health related, and benefit related needs.

Responsibilities

• Build positive, trusting relationships with employees while maintaining confidentiality and professional boundaries.
• Educate employees on workplace benefits and programs, such as FMLA, ADA, core benefits, and employee resources.
• Assist employees with understanding and navigating SSI, SSDI, Medicaid, Medicare and other state and federal benefit programs.
• Participate in training and professional development, taking the initiative to expand knowledge of employee benefits, government programs, and community resources.
• Research and identify outside resources available for issues such as healthcare, housing, transportation, food, utilities, financial concerns, legal services, and tax assistance, referring employees to the appropriate source.
• Assist employees with challenges such as understanding correspondence, completing forms, organizing information, and identifying available resources.
• Assist with special projects and initiatives that support the Social Services and Employee Resources Department.
• Maintain accurate, confidential records following established procedures.
• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Requirements

• A bachelor’s degree in social work, human services, counseling, or a related field or an equivalent combination of education and experience is required.
• A minimum of two years of experience in social work, case management, or employee assistance, preferably in a nonprofit or human services setting is required.
• Knowledge of state and federal benefit programs (SSI, SSDI, Medicaid, FMLA, ADA) and community resources for housing, healthcare, and financial support is preferred.
• Experience working with individuals who are blind, low vision, or have disabilities is preferred.
• Bilingual in English and Spanish is a plus.

Qualifications

• Must have strong communication, listening, organizational, research, and problem-solving skills with the ability to identify potential solutions.
• Must be able to demonstrate compassion, patience, initiative, and willingness to learn.
• Must be able to take ownership of responsibilities while maintaining confidentiality.
• Must be able to collaborate with internal teams, external partners, and professionals to address complex employee needs.
• Must have critical thinking, research, and problem-solving skills for developing practical solutions.
• Must have effective organizational, time-management, and prioritization skills in fast-paced environments.
• Must be proficient in navigating internal systems, resources, and tools to support employees and enhance programs.