Employee Services Specialist – Onboarding (Fixed Term) in Taguig City

About the role

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

Responsibilities

• Create and distribute assigned offer letters
• Collects onboarding documentation and processes
• Process requests relevant administer changes of assigned offer letters
• Acts as point of contact for all questions related to pre-employment activities from candidates, relevant prehire actions to the recruiting processes, hiring managers and HR
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes

Qualifications

• Degree in Human Resources or a related field
• Intermediate proficiency in MS Office tools
• Basic knowledge and understanding of HR processes and procedures (creation of offer letters, facilitation of background check, and maintenance of employee data records)
• At least 2 years of working experience in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred
• Experience using Workday, SmartRecruiters, ServiceNow or other similar platforms and tools is preferred

Skills

• Attention to Detail: Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues.
• Customer Service: Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience.
• Communication: Ability to effectively communicate within a varied audience and internal and external customers using different platforms.
• Problem Solving: Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios.