Employee Relations Specialist II

Overview

Gopuff is seeking an Employee Relations Specialist II to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. You will partner closely with business leaders, the People & Culture team, and Legal to foster a fair, compliant, and inclusive work environment.

Responsibilities

• Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.
• Makes recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues.
• Documents findings and writes investigation summaries to be maintained in ThinkLP.
• Coaches and advises all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).
• Maintains compliance with federal, state, and local employment laws.
• Identifies emerging employee relations and compliance risks and coordinates with appropriate stakeholders to support timely mitigation.

Qualifications

• 6-8 years of HR experience, with at least 2 years in Employee Relations, investigations, and supporting field operations.
• Prior experience supporting California-based operations and familiarity with California state employment laws.
• Bachelor’s degree preferred.
• Professional fluency in Spanish, preferred.
• Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).
• Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues.
• Able to work cross-functionally with various departments.
• Able to multitask, prioritize, and manage time efficiently.
• Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.
• Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.
• Proficiency in computer usage, email, and Google Suite.