Employee Relations Specialist

Specific Job Functions

• Greet walk-ins and make appointments.
• Handling situations where independent judgment is exercised with walk-ins.
• Answer phones in a professional manner; screen incoming calls and either assist callers when appropriate and forward calls which can be managed by others.
• Create and maintain sign-in sheets, maintain inquiry spreadsheet, investigation logs, suspension pending investigations logs, and grievance logs.
• Process incoming mail, coordinate and organize daily correspondence.
• Create, file, and organize all paper and electronic files; collect information by using the telephone, mail services, websites, and e-mail.
• Receive, process, distribute, scan, and audit all incoming documents.
• Embrace daily multi-tasking including creating and updating spreadsheets as needed.
• Provide seamless and efficient transition between simultaneous special projects while maintaining a high level of professionalism and timely follow-through.
• Maintain confidential files and honor the integrity of information.
• Schedule various meetings and manage calendars with numerous last-minute updates and conflicts.
• Processes all unemployment claims for the company; gather and review pertinent information and provide information to the state in a timely manner.
• Organizes and provides updates to Employee Relations Senior Business Partner on upcoming unemployment hearings.
• Perform all duties as deemed necessary for the success of the department.

Qualifications

• Strong administrative skills with at least one year working in a clerical capacity.
• Communicate effectively both verbally and written forms.
• Ability to communicate in Spanish preferred.
• Excellent customer service skills and phone etiquette.
• Strong understanding of Microsoft office applications.
• Good organizational skills to function effectively with attention to detail while meeting established deadlines.
• Excellent interpersonal and presentation skills when dealing with business contacts.
• Professional appearance and demeanor a must.
• Ability to enforce the organization’s policies, practices, and procedures.