Employee Relations Specialist

Employee Relations

Serve as the primary onsite employee relations owner for TCC, independently managing employee relations matters from intake through resolution.

• Conduct investigations into workplace concerns including conduct, harassment, attendance, policy violations, interpersonal conflict, and performance concerns.
• Gather facts, interview employees and leaders, review documentation, and deliver clear and defensible recommendations aligned with company policy and business risk considerations.
• Guide and coach leaders through progressive discipline, performance management, corrective action, and termination processes while reinforcing accountability and policy consistency.
• Maintain structured case management practices to ensure timely follow-through, visibility into open matters, and proactive updates to HR leadership.
• Partner closely with Workforce Management to support attendance management processes, attendance trend identification, documentation expectations, and policy enforcement.
• Identify recurring employee relations trends and operational pain points and provide actionable recommendations to leadership and the Senior HRBP.
• Serve as a visible, approachable, and trusted HR presence within the TCC environment.
• Support occasional after-hours wellness check situations and urgent operational escalations as needed.

Operational HR Support

Partner with Talent Acquisition to support high-volume hiring activity for representative-level roles, including phone screens, candidate movement, and interview coordination.

• Support onboarding coordination for TCC new hires in partnership with HR Operations, Enablement, and business leaders.
• Maintain manager-facing resources, FAQs, and operational HR documentation to support consistency and reduce inbound questions.
• Support periodic audits and administrative follow-up related to HR systems, documentation, and employee records.
• Aid in additional operational HR responsibilities and projects as business needs evolve.