Employee Relations Principal, Operations Corporate Employee Relations (ER) & Field Enablement

Risk Detection and Mitigation

Apply employee relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs.

Crisis Management

Work reactively on crisis-oriented issues under time limitations while exercising excellent judgment and leadership.

Project Management

Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline employee and contractor experience.

Analyze and Interpret Data

Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrate ability to define and measure success of programs.

Artificial Intelligence (AI)

Use AI tools and technologies to analyze data, automate routine tasks, and develop/improve processes.

Communicate Effectively

Rapidly produce high-quality, concise written communications that analyze problems and move solutions from concept to execution. Effectively present verbally to all levels of the organization.

Collaborate

Build constructive relationships with critical stakeholders to share information and influence change.

Problem Solve

Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.

Work at Scale

Design solutions for a single person, site, station, or situation then translate, design, and launch sustainable mechanisms for entire networks.

Deliver Innovative Solutions

Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions.

Campaign Strategy

Develop communication and tactical campaign strategy as well as lead team of tactical execution.

Lead Through Others

Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results.

Hire & Develop the Best

Lead the development and growth of our field employee relations team. This role may have direct reports including Employee Relations Specialists, Managers and/or Principals.

Basic Qualifications

• Bachelor's degree
• Experience producing executive-level written materials and presenting to executive audiences
• Experience creating and implementing large-scale programs
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee
• 10+ years of relevant experience in employee relations, labor relations, labor/employment law OR 10+ years of relevant experience to include 1+ years of Amazon experience and one or more short term assignments within Amazon employee relations.
• Experience in leading campaign response.

Preferred Qualifications

• Experience within a distribution center, logistics, or manufacturing environment
• Experience supporting large hourly workforces
• Experience with MS Excel, Word, SharePoint & PowerPoint
• Advanced degree, JD, or other specialized training in labor/employee relations
• Internal Amazon experience in Operations, Human Resources/PXT, or other functional partner teams.
• Demonstrated ability to exercise independent judgment and discretion in managing multiple and competing priorities.
• People leadership experience including hiring and developing talent.
• Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change.
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
• Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
• Solid sense of accountability, high-quality judgment and sound decision-making.
• Ability to handle confidential information and escalate issues when appropriate.
• Ability to quickly connect and build trust with people across a wide variety of cultural and socio-economic backgrounds.
• Fluency in multiple languages.
• Previous experience managing operations.