Employee Relations Manager, Ops HR-ER

Key job responsibilities

• Detect and Mitigate Risks: Apply employee relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
• Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrate ability to define and measure success of programs
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly-engaging training sessions
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
• Work at Scale: Launch and manage sustainable mechanisms for entire networks

Basic Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
• Experience supporting large hourly workforces
• Experience analyzing and using metrics to identify improvements in employee engagement
• Bachelor's degree

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor/employee relations
• Experience building and launching programs that measurably impact positive engagement
• Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
• Excellent communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
• Solid sense of accountability, high-quality judgment and sound decision-making
• Ability to handle confidential information and escalate issues when appropriate
• Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
• Fluency in multiple languages
• Previous experience managing operations