Employee Relations Partner

About the role

The Employee Relations Partner plays a crucial role in fostering a positive and productive workplace culture at SeekWell, the parent company of 1-800 Contacts, Luna, and The Framery. This position focuses on resolving workplace issues, guiding leaders, and maintaining the company's award-winning culture.

Responsibilities

• Own and manage workplace investigations and associate complaints
• Guide leaders through performance conversations, corrective actions, and terminations
• Act as a go-to resource for employee concerns, conflicts, or policy questions
• Use interviews, surveys, and trends to diagnose and solve culture or performance issues
• Collaborate with Legal and HR Business Partners to manage risk and ensure consistent, fair processes
• Handle Department of Workforce Services (DWS) claims and other external agency inquiries
• Provide regular training calibrations to help managers lead more effectively
• Recommend policy improvements and work with Legal to bring them to life
• Conduct stay and exit interviews and report on actionable themes
• Partner with Learning & Development to create training on topics like coaching, documentation, and ER fundamentals
• Maintain a solid understanding of employment law (multi-state experience is a plus)

Requirements

• 3+ years of Employee Relations or HR Business Partner experience
• The ability to work in a hybrid capacity at our Draper, UT office

Qualifications

• You are calm under pressure and people trust you to be fair and discreet
• You have a natural ability to listen, read between the lines, and get to the heart of the issue
• You know how to balance legal risk with culture, context, and what’s right
• You enjoy solving problems and you don’t mind delivering hard feedback
• You write and speak clearly, even when things are complex
• You care about people, values, and doing the right thing

Skills

• Strong communication and interpersonal skills
• Ability to handle sensitive and confidential matters professionally
• Experience with workplace investigations and conflict resolution
• Knowledge of employment laws and regulations
• Excellent problem-solving and decision-making abilities

Benefits

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Affordable healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

Pay

Competitive salary commensurate with experience

Schedule

Hybrid work schedule with some remote options