Employee Relations Manager

About the role

The Employee Relations Manager leads complex workplace investigations, manages cases from intake through resolution, and collaborates with Human Resources and Legal to ensure consistent, compliant, and well-documented outcomes while minimizing organizational risk.

Responsibilities

• Collaborate with human resource managers and business unit leaders to timely respond to employee issues and complaints.
• Conduct comprehensive investigations, following case management and process protocols, into complaints or concerns.
• Operate as the primary investigator and case manager when issues have been escalated beyond the local management open door policy.
• Communicate as needed with the division leader, business unit management, human resources, and legal.
• Provide guidance and counsel to managers and Human Resource Managers on employee disciplinary and corrective actions to ensure consistency and equity while reducing overall risk resulting from an investigation or other issues.
• Guide programs of alternative dispute resolution through successful completion, including oversight of all adverse action such as final written warnings and terminations.
• Ensure accurate and complete documentation is maintained in a centralized, secured repository for all investigations and disciplinary actions.
• Maintain accurate timelines of all investigations and complaints/requests using systems including the Case Management System and Legal Ticketing System.
• Provide weekly reporting and documentation of guidance to key stakeholders.
• Review and adjudicate background check results in accordance with Company policy and applicable laws.
• Review employee disciplinary appeals and provide objective recommendations based on investigative findings, documentation, and policy application.
• Provide regular reporting on appeals metrics and identify trends for proactive remediation.
• Track and monitor trends in discipline and complaints; proactively develop guidance for managers and human resources.
• Provide advice and counsel to management and employees on human resource practices to maintain a positive employee and labor relations environment.
• Assist with or facilitate all required training pertaining to dispute resolution and employee relations practices.
• Use Employee Relations Data Analysis to determine if proactive communication or training would benefit the organization.
• Handle special projects and assignments as business dictates.
• Responsible for creation, maintenance, and control of all personally identifiable information or any other information protected by Confidentiality and Privacy Standards, in accordance with Mass Regulations on Personal Identity Regulations and HIPAA.

Qualifications

• Bachelor’s degree required; Human Resources, Criminal Justice, or Pre-Law preferred.
• 4+ years of experience in Human Resources, Employee Relations, Workplace Investigations, Employment Law, or a related field.
• Experience conducting workplace investigations, managing confidential case files, and preparing investigative reports.
• Demonstrated ability to maintain confidentiality, exercise sound judgment, and manage sensitive matters with professionalism and objectivity.
• Strong interviewing, listening, verbal, and written communication skills.
• Attention to detail and focused concentration.
• Ability to learn new tasks and complete tasks independently.
• Ability to make timely decisions in the context of the workflow.
• Strong organizational skills, ability to multi-task, and responsiveness.

Work Environment

• On site in Foxborough, MA.
• Dynamic, complex, fast-paced environment requiring collaboration and appreciation of diverse perspectives.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.