Employee Relations Consultant

Location: US Remote

About the role

Seeking an experienced Human Resources (HR) professional with a strong Employee Relations (ER) investigations background to join a dynamic team in a fast-paced environment. The Global ER team is part of Cisco’s People & Communities (P&C) organization and is responsible for the fair and respectful treatment of employees through the investigation of workplace complaints and advising on multifaceted, highly complex employment matters.

Responsibilities

• Conduct ER investigations and recommend appropriate actions consistent with Cisco’s policies and practices.
• Maintain comprehensive case records and document investigation findings.
• Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively.
• Remain respectful and empathetic in face of difficult and uncomfortable situations surrounding an investigation.
• Advise on disciplinary action recommendations for matters handled by other groups.
• Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation.
• Coach and counsel management and employees daily on a variety of complex ER case matters.
• Consult and collaborate with Global ER, P&C peers, Employee Legal team, and other cross-functional team members and partners.
• Communicate with all levels of the enterprise, including executive management.
• Participate in the improvement, design, and education delivery of global programs managed within the team.
• Uphold and integrate Cisco’s Guiding Principles in all actions, decisions, and interactions.
• Foster a culture of integrity, respect, and accountability in every aspect of Employee Relations.

Requirements

• A bachelor’s degree or equivalent work experience in Human Resources, Business Administration, Psychology, or related field.
• 6+ years of Human Resources or Employee Relations experience, with at least 3 years of investigation experience.
• 2+ years’ experience working in a multi-national company.
• Technically proficient in Microsoft tools including Word, Excel, PowerPoint.

Preferred Qualifications

• Demonstrated experience in collaborating and supporting business objectives.
• Exercise solid judgment and ownership of the decision-making process.
• Extensive use of leadership and influence skills as well as objectivity.
• Demonstrated ability to influence all levels of management.
• Ability to work independently with confidence and low supervision.
• Solid presentation/training delivery.
• Embrace collaboration, fast-paced environments, desire to learn, achieving results, earning trust, crafting strategy, and leading change through productive disruption.
• Excellent with multi-tasking and managing high case volume.
• Exude calmness under high pressure in a fast-paced environment.
• Ability to lead HR strategy discussions and generate plans for implementation in accordance with Cisco philosophy and culture.
• Embrace emerging AI tools to improve efficiency while balancing the critical human element of employee advocacy and workplace culture.
• Experience with HR Acuity for employee relations case management and documentation.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $119,000.00 to $153,600.00 for new hires in U.S. locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for specific locations is listed below:

• New York City Metro Area: $145,400.00 - $213,700.00
• Non-Metro New York State & Washington State: $129,600.00 - $188,500.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• Eligibility to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
• Paid time away:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday.
  • Paid year-end holiday shutdown.
  • 4 paid days off for personal wellness.
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
  • Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations).
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next.
  • Additional paid time away may be requested to deal with critical or emergency issues for family members.
  • Optional 10 paid days per full calendar year to volunteer.
• Eligibility to earn annual bonuses subject to Cisco’s policies (for non-sales roles).
• For employees on sales plans: performance-based incentive pay on top of base salary, split between quota and non-quota components.