Employee Relations Advisor - Human Resources - Full Time/Days - Req #2134759185

About the Role

Under the direction of the Manager of Employee & Labor Relations, provide staff support in the areas of employee relations, complaint resolution, equal opportunity, personnel policies/procedures, and special projects.

Responsibilities

• Collaboration with Management
  • Consult with managers on various Human Resources (HR) and employee relations matters.
  • Make disciplinary action recommendations regarding personnel issues, up to and including termination, in accordance with AVMC policy and procedures and state/federal law.
  • Participate in reviewing performance evaluations for appropriateness/completeness.
  • Assist Directors with difficult performance evaluations and make recommendations regarding action plans for employees not meeting standards.
• Collaboration with Staff
  • Provide day-to-day guidance related to the application and interpretation of HR policies/procedures.
  • Guide employees or terminated employees regarding appropriate formal and informal complaint resolution processes.
  • Explain applicable policies and procedures related to the employee complaint and grievance resolution process.
  • Facilitate, investigate, and document findings regarding complaints related to the working environment, employee performance, Medical Center policy violations, and issues between employees/managers.
  • Participate in reviewing/developing/writing/communicating HR policies/procedures.
• Collaboration with Outside Agencies
  • Respond to unemployment claims and participate in unemployment hearings.
  • Receive, investigate, and respond to claims and inquiries from various regulatory and government agencies, such as EEO and DFEH.
• Data and Policies
  • Analyze various training programs in collaboration with other HR staff and recommend plans/approaches to increasing workforce skills. May conduct various training programs.
  • Complete assigned project work that may require forming and leading a project team.
  • Assist in conducting and analyzing results of periodic employee opinion surveys.
  • Assist in assuring compliance with Joint Commission and Department of Health Services requirements, including audits of employee files.
• Non-Essential Duties
  • Clerical duties.
  • Assisting other HR staff with projects and events.
  • Other miscellaneous duties as required.

Qualifications

• Knowledge
  • Applicable state and federal employment and labor laws and governmental compliance requirements.
  • Affirmative Action guidelines and how to ensure compliance.
  • Investigation procedures.
• Skills
  • Strong communication skills, both written and oral.
  • Highly skilled in interpersonal communication.
  • Skilled at keeping high levels of confidentiality.
  • Good judgment, analytical, conflict resolution, and problem-solving skills.
  • Attention to detail.
• Abilities
  • Apply knowledge of State and Federal Laws related to employee relations.
  • Function effectively under pressure while maintaining excellent time-management, follow-through, and organizational skills.
  • Investigate and be impartial in making decisions affecting staff members.
  • Communicate well with all levels of employees within the organization.
  • Develop training material and organize reports.
  • Handle crisis situations in a timely and professional manner.
  • Expand on own initiative in performance of duties.
  • Interpret and adhere to the policies and procedures of AVMC.
  • Participate effectively in department and Medical Center staff education.
  • Give and support the highest level of patient/customer satisfaction at all times.

AVMC Values

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top-tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience

• Education
  • Minimum of an associate’s degree, or equivalent combination of work experience in Human Resources and formal education.
  • Certification in Human Resources, or related field, preferred.
• Experience
  • Preferably a minimum of two (2) years’ experience in Human Resources, Employee Relations, and/or one (1) year of Labor Union experience, or any combination thereof.
  • Experience coaching employees and managers in conflict resolution, preferred.
  • Demonstrated experience working in a fast-paced team environment, managing a variety of projects and responsibilities simultaneously with a high degree of accuracy.
  • Healthcare experience preferred.
• Required Licensure and/or Certifications
  • None

AVMC Conduct/Compliance Expectations

• Adhere to AVMC Attendance and Punctuality Policy.
• Adhere to AVMC Leaves of Absence Policy.
• Adhere to AVMC Paid Time Off (PTO) Policy.
• Adhere to the department dress code.
• Organize work and establish priorities.
• Expand on own initiative in performance of duties.
• Follow telephone etiquette/standards.
• Function effectively under pressure and meet time parameters.
• Communicate effectively while maintaining good working relationships with co-workers, managers, and other hospital staff.
• Adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Maintain the confidentiality of patients, hospital, and department information.
• Adhere to safety rules and regulations and safely and effectively use all equipment necessary to carry out duties.
• Interpret and function under hospital and department policies and procedures.
• Conform with required and appropriate accreditation and regulatory requirements.
• Support hospital quality assurance and improvement guidelines.
• Participate effectively in department and hospital staff education.
• Work as a team player.
• Give and support the highest level of patient/customer satisfaction at all times.
• Support and adhere to the values and mission statement established by the AVMC Board of Directors.
• Demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Follow the Code of Conduct.

Physical Requirements and Working Conditions

Work is usually performed in a high-volume office environment. Varied hours; occasionally may need to work in the evenings, early mornings, or weekends.