Employee Mentor/Coach - GoodGuide

About the role

Join Goodwill, where your work goes beyond a paycheck and directly supports life-changing programs like job training, digital skills, disability assistance, and high school diplomas for adults. Every day, your work helps individuals overcome barriers and build a better future—for themselves and their families.

Responsibilities

• Employee Coaching & Goal Planning: Build trusting, person-centered relationships and develop Individual Career Plans aligned with employees’ personal and professional goals.
• Barrier Removal & Resource Navigation: Assess needs and connect employees to Goodwill programs, community partners, and wrap-around services.
• Financial & Career Development Support: Provide guidance in budgeting, financial stability, career growth, and job retention.
• Case Management & Accountability: Monitor progress, maintain regular contact, and ensure follow-through on action plans using case management tools and data tracking.
• Collaboration & Advocacy: Partner with retail leadership, HR, and community agencies to coordinate services, advocate for employees, and ensure seamless support delivery.

Requirements

• Education & Experience: Bachelor’s degree in a related field preferred; 2+ years of coaching, mentoring, or case management experience preferred.
• Coaching & Relationship Building: Ability to motivate, engage, and support individuals using a strengths-based, person-centered approach.
• Communication & Conflict Resolution: Strong interpersonal, facilitation, and problem-solving skills with the ability to navigate complex situations.
• Resource & Community Knowledge: Familiarity with community resources and experience working with diverse populations.
• Organization & Accountability: Ability to manage multiple priorities, maintain accurate documentation, and use data to track progress and outcomes.

Qualifications

• Valid driver’s license, reliable transportation, auto insurance, and ability to travel within Goodwill’s service area
• Ability to maintain confidentiality and professionalism

Benefits

• Full-Time, Salaried, Exempt
• Schedule: 40 hours per week (8-hour shifts), evening and weekend availability as needed, travel required within approximately a 75-mile radius

Pay

• $40,000–$45,000 annually

Schedule

• 40 hours per week (8-hour shifts)
• Evening and weekend availability as needed
• Travel required within approximately a 75-mile radius

Additional Requirements

• Must pass a background check and drug screen